MLS Won't Run After Windows 10 Upgrade

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
krr23
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MLS Won't Run After Windows 10 Upgrade

Postby krr23 » Sat Jul 02, 2016 4:00 pm

After the automatic upgrade to Windows 10 MLS will not run. It says it only works with Windows 7 and Windows XP.

krr23
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Re: MLS Won't Run After Windows 10 Upgrade

Postby krr23 » Sat Jul 02, 2016 4:08 pm

Downloaded updated version of MLS at https://www.lds.org/help/support/mls-download?lang=eng. That fixed MLS.

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pete.arnett
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Re: MLS Won't Run After Windows 10 Upgrade

Postby pete.arnett » Sat Jul 02, 2016 8:43 pm

see “Compatibility mode” for MLS.exe

3. After Windows 10 is installed, log in to your account and verify that the computer is functioning correctly. If MLS will not launch after the upgrade, please follow the MLS Launch Issue section below to resolve . Please report any issues to the Global Service Center.

https://www.lds.org/help/support/win10- ... ng=eng#MLS

scgallafent
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Location: Riverton, Utah

Re: MLS Won't Run After Windows 10 Upgrade

Postby scgallafent » Sat Jul 02, 2016 9:42 pm

krr23 wrote:Downloaded updated version of MLS at https://www.lds.org/help/support/mls-download?lang=eng. That fixed MLS.

We have run into some issues where an over-the-top install creates additional issues. The best option is to set compatibility mode. We are working on pushing updates to machines with the Church configuration client installed to set this automatically.

b_parriet
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Location: Toledo Ohio

Re: MLS Won't Run After Windows 10 Upgrade

Postby b_parriet » Sun Jul 03, 2016 8:47 am

Would the MLS update work if you do the update before the clerk computer is upgraded to windows 10?
Assistant Stake Technology Specialist
Toledo Ohio Stake
Toledo Second Ward

scgallafent
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Location: Riverton, Utah

Re: MLS Won't Run After Windows 10 Upgrade

Postby scgallafent » Sun Jul 03, 2016 9:10 am

I would not do anything. There is an MLS update going out today that addresses the compatibility issue that popped up last week. The best thing you can do is to stay the course.

Rick.Winterton
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Location: Midland, MI

Re: MLS Won't Run After Windows 10 Upgrade

Postby Rick.Winterton » Sat Jul 09, 2016 5:51 am

If MLS is fully upgraded and won't run, there are instructions that appear on the screen, after the Windows 10 upgrade, to change the program to run in compatibility mode for Windows 7. I haven't had to do this on any of the computers that were upgraded in our stake (10 so far).


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