windows 10 update - MLS doesn't work :(

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
ChrisJohnson1974
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windows 10 update - MLS doesn't work :(

Postby ChrisJohnson1974 » Wed Jun 29, 2016 6:33 pm

Our computer in the clerks office was updated to windows 10 this week.
So the first thing I tried after it was installed was starting the MLS.

Instead of starting normally I got an error that said it was only for Windows 7 and XP. And it then gave me the option to do nothing or cancel.

How do I update the MLS to a newer version?
So basically, as is, our MLS doesn't work.

Please advise.

Thanks

Chris J.
Last edited by ChrisJohnson1974 on Wed Jun 29, 2016 6:48 pm, edited 1 time in total.

russellhltn
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Re: windows 10 update - MLS doesn't work :(

Postby russellhltn » Wed Jun 29, 2016 6:39 pm

Was the upgrade done via the church authorized process, or was this done via the Microsoft process?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ChrisJohnson1974
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Re: windows 10 update - MLS doesn't work :(

Postby ChrisJohnson1974 » Wed Jun 29, 2016 6:44 pm

By the church authorized process. I did exactly as I was told, when I was told: Leave the computer on.

russellhltn
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Re: windows 10 update - MLS doesn't work :(

Postby russellhltn » Wed Jun 29, 2016 7:31 pm

ChrisJohnson1974 wrote:By the church authorized process. I did exactly as I was told, when I was told: Leave the computer on.

Great. I'd call Local Unit Support. It might be fixable by re-installing MLS, but I think they should be aware of the problem.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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Mikerowaved
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Re: windows 10 update - MLS doesn't work :(

Postby Mikerowaved » Wed Jun 29, 2016 9:58 pm

ChrisJohnson1974 wrote:Instead of starting normally I got an error that said it was only for Windows 7 and XP.

In another thread, it was suggested to run MLS in Windows 7 compatible mode. Let us know if you need assistance doing this.
So we can better help you, please edit your Profile to include your general location.

ChrisJohnson1974
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Re: windows 10 update - MLS doesn't work :(

Postby ChrisJohnson1974 » Wed Jun 29, 2016 10:02 pm

Actually that is what I did. But that is such a hack though. I was expecting an update to the MLS.

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Mikerowaved
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Re: windows 10 update - MLS doesn't work :(

Postby Mikerowaved » Wed Jun 29, 2016 10:11 pm

Yeah, when MLS launches it detects what OS it's running on and aborts if the OS isn't found in its very short white list of approved OS's. Seems logical that they would include Windows 10 in that list before rolling it out to all the admin PC's, but it looks like that didn't happen.
So we can better help you, please edit your Profile to include your general location.

ChrisJohnson1974
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Re: windows 10 update - MLS doesn't work :(

Postby ChrisJohnson1974 » Wed Jun 29, 2016 10:14 pm

Well, that and now all our print drivers don't work. :) Can't even print to PDF right now.
But one thing per day huh?
I'm sure that can be resolved.

Have a good day.

esoutham
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Re: windows 10 update - MLS doesn't work :(

Postby esoutham » Thu Jun 30, 2016 6:59 am

The answer I got from Support was to run MLS in Windows7 compatibility mode.
and it worked for me.

Make sure MLS is closed
1. Right-Click the MLS icon, goto "Properties"
2. Select the "Compatibility" tab
3. Check the box by "Run this program in compatibility mode for:"
3-a in the dropdown box select "Windows 7"
3-b Select OK
MLS should now run just fine in Windows 10

About half of my Stake computers needed this manual fix, and half just worked after the upgrade without it.
This Should be on the FAQ page!

russellhltn
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Re: windows 10 update - MLS doesn't work :(

Postby russellhltn » Thu Jun 30, 2016 7:25 am

It might be worth checking the MLS version to make sure it's current.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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