ajeffries1977 wrote:im the tech of the peru,indiana i need the windows 7 enterprise product key for dell and hp computers
Are the computers for which you need the product key, FHC rather than clerk computers? If not, did you by any chance use a Windows 7 SP 1 desktop image disc provided by the FamilySearch Department to upgrade clerk computers?
The reason I ask, is that a couple of months ago or so, we received a disc from FS to upgrade a couple of FHC computers from Windows XP to Windows 7. Both computers had Windows 7 Pro stickers on them, but I never had to enter the license key from the stickers, as the computers seemed to already be activated after the upgrade.
Then last week, both computers suddenly began indicating that they we might be running illegal copies of Windows 7 Enterprise and to activate the product. I tried using the W7 Pro license keys from the labels on the computers, but got an error that they were not valid for the Enterprise edition of Windows 7.
If you mistakenly posted in the clerk computers forum and in fact need to resolve this issue for FHC computers, you need to call FamilySearch Support. They will need to remote in to your computer(s) and run a batch file to fix the problem.
