Sophos? wireless issue

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
curtispbond
New Member
Posts: 2
Joined: Sun Apr 14, 2013 5:52 pm

Sophos? wireless issue

Postby curtispbond » Sun Apr 14, 2013 5:57 pm

I am a new STS. I have one computer that could not connect to the internet. I saw that the Sophos related wireless networking components were not functioning. Uninstalled Sophos and it seemed to clear the problem, i.e. the computer connected with no problem. Re-Installed Sophos and the wireless dropped again. Hard-wired the computer to a port on the router and connected to the internet fine. Any suggestions on what might be wrong and how to correct it?
Thanks in advance for the help.
Curtis

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Sophos? wireless issue

Postby russellhltn » Sun Apr 14, 2013 8:26 pm

Is it just MLS that fails to connect, or does it affect other things like the browser as well?

If you can hard-wire it, it would be best to stick to that route.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

curtispbond
New Member
Posts: 2
Joined: Sun Apr 14, 2013 5:52 pm

Re: Sophos? wireless issue

Postby curtispbond » Mon Apr 15, 2013 4:03 am

Not just MLS...browser is affected too. When checking device manager, all of the Sophos networking components have errors.
Running a cable is not a long-term option as the cable has to cross a hallway (safety hazard).

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Sophos? wireless issue

Postby russellhltn » Mon Apr 15, 2013 11:07 am

curtispbond wrote:Running a cable is not a long-term option as the cable has to cross a hallway (safety hazard).


You may want to work with the STS and FM Group to have the wire run. Wireless is not as reliable as wired.

All I can suggest to fix the Sophos problem is to call Local Unit Support. But don't be surprised if they ask "why isn't it wired".
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
aebrown
Community Administrator
Posts: 14688
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Sophos? wireless issue

Postby aebrown » Mon Apr 15, 2013 11:45 am

russellhltn wrote:Wireless is not as reliable as wired.

I agree with that statement 100%. But I would note that I have three wards that use wireless to connect to the network and they all are using Sophos just fine. So it's not any kind of fundamental limitation on Sophos working with wireless.

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Sophos? wireless issue

Postby russellhltn » Mon Apr 15, 2013 12:32 pm

It might be worth seeing if there are newer drivers for the wireless card.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
Mikerowaved
Community Moderators
Posts: 3131
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Sophos? wireless issue

Postby Mikerowaved » Mon Apr 15, 2013 2:51 pm

I was having issues last week with Sophos on one of our clerk machines (not wireless), to the point where I put a call through to the GSC folks for assistance. They said it may or may not help, but asked me to first try to download and run a Sophos "fix" tool from the Sophos website. They said, even though it may end in an error, it has been known to fix a number of issues. I ran the tool, it indeed ended with an error, it fixed my problems and I was very grateful. Don't know if it will help in your situation, but it probably won't hurt to give it a try. Here's a direct link to the tool...

http://downloads.sophos.com/tools/FixIssues.exe
So we can better help you, please edit your Profile to include your general location.


Return to “Clerk Computers”

Who is online

Users browsing this forum: No registered users and 1 guest