network connected but cannot find host

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
dankrum
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network connected but cannot find host

Postby dankrum » Thu Jan 24, 2013 9:35 pm

Ward Clerk: I am trying to get online however, the computer says the network is connected, but both MLS and the web browser come up with errors saying it cant find the host.
An suggestions?

russellhltn
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Re: network connected but cannot find host

Postby russellhltn » Thu Jan 24, 2013 9:39 pm

Is this a new setup, or has this been working and just now quit?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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aebrown
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Re: network connected but cannot find host

Postby aebrown » Thu Jan 24, 2013 11:47 pm

What most people mean by "online" is being connected to the Internet. Being connected to the network is a prerequisite to being connected to the Internet, but it is certainly possible to be connected to the network, but not to the Internet.

Your Stake Technology Specialist can help you troubleshoot the problem. Certainly it would be interesting to know if other computers in the building can connect to the Internet. The problem may very well be with the ISP modem (probably cable or DSL) or with the ISP's lines coming into the building or the ISP's service.

vbvoice
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Re: network connected but cannot find host

Postby vbvoice » Fri Jan 25, 2013 7:34 am

I'm the "Ward Clerk" who had the problem. We've had this problem before. We have both an Ethernet connection and a wireless connection. Where we the office is in the building, we don't pick up the wireless signal very well, which explains the Ethernet cable connection. To my knowledge, we don't have a Stake Technology Specialist. The last one we had moved away. :(

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aebrown
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Re: network connected but cannot find host

Postby aebrown » Fri Jan 25, 2013 9:18 am

vbvoice wrote:Where the office is in the building, we don't pick up the wireless signal very well, which explains the Ethernet cable connection.

It's certainly good to have a wired connection to the clerk computer, if possible. It eliminates one whole set of variables in making sure you're connected.

vbvoice wrote:To my knowledge, we don't have a Stake Technology Specialist. The last one we had moved away. :(

Well, there is certainly someone who is still responsible. If there is no assistant stake clerk assigned to oversee technology issues, then the stake clerk has that responsibility. I'd recommend that you start with him to get some local support.


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