Sophos Preventing a WinXP Update?

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
sammythesm
Member
Posts: 220
Joined: Tue Jan 05, 2010 2:50 pm
Location: Texas, United States
Contact:

Sophos Preventing a WinXP Update?

Postby sammythesm » Thu May 24, 2012 12:12 pm

Before the Sophos 9.x upgrade, I had automatic updates turned on for all our clerk computers. After the update, it appears I have one update stuck in the queue that never seems to actually update. It's a Windows XP Security Update (KB972270). Every time I hit install on it, it acts like it's going to install and then never does.

I remember hearing at the tech conference that they were going to start managing updating/patching computers from CHQ - which I assume they will do through Sophos - but am wondering if this is that, or if I've got some other issue...

Ideas?

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Thu May 24, 2012 12:29 pm

I've been having problems with KB972270 & KB982132 in FHCs. The problem is something keeps setting the security of the t2embed.dll file to "Everyone: Deny". MS Updates is then unable to check the version of that file and consequently keeps displaying an update that won't "take". I've not had that problem on non-church computers. I've not noticed it on Admin computers, but I could be wrong. I don't know if the problem is Sophos, but it does appear to be something about the church environment.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Thu May 24, 2012 12:42 pm

sammythesm wrote:It's a Windows XP Security Update (KB972270). Every time I hit install on it, it acts like it's going to install and then never does.
Sometimes the temporary file for the update may become corrupt or incomplete. Clear the temp directory (%temp%) and try Windows Update again.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

User avatar
Biggles
Senior Member
Posts: 922
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Postby Biggles » Thu May 24, 2012 1:10 pm

RussellHltn wrote:I've been having problems with KB972270 & KB982132 in FHCs. The problem is something keeps setting the security of the t2embed.dll file to "Everyone: Deny". MS Updates is then unable to check the version of that file and consequently keeps displaying an update that won't "take". I've not had that problem on non-church computers. I've not noticed it on Admin computers, but I could be wrong. I don't know if the problem is Sophos, but it does appear to be something about the church environment.


If I recall correctly, I did a Google search for KB972270 that led to a solution for this problem. Either that, in another post on this forum.

I had the problem on 2 Admin computers, but not on FHC computers.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Thu May 24, 2012 1:19 pm

Biggles wrote:If I recall correctly, I did a Google search for KB972270 that led to a solution for this problem. Either that, in another post on this forum.


I'd be interested in what you find/did. I can temporarily fix it by changing the rights to the C:\WINDOWS\system32\t2embed.dll file, but then a few days/weeks later, something resets it and the update comes back. I could hide the update, but that kind of rubs me the wrong way.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
Biggles
Senior Member
Posts: 922
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Postby Biggles » Thu May 24, 2012 1:36 pm

RussellHltn wrote:I'd be interested in what you find/did. I can temporarily fix it by changing the rights to the C:\WINDOWS\system32\t2embed.dll file, but then a few days/weeks later, something resets it and the update comes back. I could hide the update, but that kind of rubs me the wrong way.


I'll post the solution tomorrow when I'm using my PC! There are a few extra steps needed to make it stick!

This URL takes you to the solution!

http://solutions.csueastbay.edu/questions.php?questionid=434

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Thu May 24, 2012 2:03 pm

Biggles wrote:This URL takes you to the solution!

http://solutions.csueastbay.edu/questions.php?questionid=434


I haven't seen steps 8 - 13 before. I had been doing 1-7.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
Biggles
Senior Member
Posts: 922
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Postby Biggles » Thu May 24, 2012 2:07 pm

RussellHltn wrote:I haven't seen steps 8 - 13 before. I had been doing 1-7.


It works! Let us know how you get on, please.


Return to “Clerk Computers”

Who is online

Users browsing this forum: No registered users and 1 guest