Can't connect to Sophos update server

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
craiggsmith
Senior Member
Posts: 711
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Can't connect to Sophos update server

Postby craiggsmith » Fri Mar 02, 2012 2:46 pm

One of our buildings has not been able to connect to the Sophos update server for a week. Anyone else having trouble? Other internet access seems fine. It's hardwired to an ASA 5505 firewall.
Craig
STS
South Jordan, UT

JamesAnderson
Senior Member
Posts: 748
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Fri Mar 02, 2012 4:25 pm

I've got a problem also where in an FHC, the Sophos update does connect, but doesn't take the files. I have to update that one every so often via LANDesk by refreshing the installation of Sophos.

Today I got a spam with a suspicious payload, a picture as a zip file, a red flag so I sent it to them. Three hours later they confirmed it was bad and they now have a definition written for the payload I sent them. The definition for that malware will deploy on the next Sophos update you take.

craiggsmith
Senior Member
Posts: 711
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Postby craiggsmith » Fri Mar 02, 2012 5:28 pm

Great, thanks. Did you sent the malware directly to Sophos or to the Church help desk?
Craig
STS
South Jordan, UT

JamesAnderson
Senior Member
Posts: 748
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Fri Mar 02, 2012 8:01 pm

I found out the place at Sophos itself to send the malware file to. That's probably the better place as the Church helpdesk would probably only be involved if a computer was infected, but since it was in my webmail inbox, I was not affected, but I sent the whole thing to Sophos directly. All I had to do was hit forward and send it to their email address set up for that purpose.

phidon
New Member
Posts: 3
Joined: Sun Mar 04, 2012 10:52 am
Location: Ammon, ID, USA

Sophos not updating

Postby phidon » Sun Mar 04, 2012 10:55 am

Sometime in the past month the Sophos antivirus was installed on our Ward computer.

I don't know who might be able to help us with this. The program is pretty locked down it would appear so there isn't much that we can do with out more information or some assistance.

I am wide open to suggestions right now.

russellhltn
Community Administrator
Posts: 20757
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Mar 04, 2012 12:29 pm

You may want to re-download it from mls.lds.org and re-install it.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

phidon
New Member
Posts: 3
Joined: Sun Mar 04, 2012 10:52 am
Location: Ammon, ID, USA

Postby phidon » Sun Mar 04, 2012 1:08 pm

Where can we get a log in for that?

russellhltn
Community Administrator
Posts: 20757
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Mar 04, 2012 1:17 pm

Contact the Stake Technology Specialist. If he doesn't know it, he can contact Local Unit Support.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

russellhltn
Community Administrator
Posts: 20757
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Mar 04, 2012 3:44 pm

Just as a side note, the install file was updated Feb 19. If the download for your install was prior to that, it's defective.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

KeithWilson
Member
Posts: 90
Joined: Tue Jun 08, 2010 9:01 pm
Location: Utah County, USA

Windows 7 Pro

Postby KeithWilson » Mon Mar 05, 2012 11:48 am

RussellHltn wrote:Just as a side note, the install file was updated Feb 19. If the download for your install was prior to that, it's defective.


Do I need to disable the Windows 7 Firewalls in order for Sophos to work right?


Return to “Clerk Computers”

Who is online

Users browsing this forum: No registered users and 1 guest