Members not attached to unit

Discuss questions around local unit policies for membership (creating records, transferring records, etc.) This forum should not contain specific financial or membership information.
sasquatchwen
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Members not attached to unit

Postby sasquatchwen » Tue Dec 13, 2011 10:20 pm

I had a member come up to me the other day and say they cannot open things online (i.e. Calendar, Directory, Mormon.org profile, etc.). They called global services and were told that they are not attached to a unit. How is this possible even though I have them on my wards records? Is there something I need to do to fix this? If so, what is it?

jdlessley
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Location: USA, TX

Postby jdlessley » Tue Dec 13, 2011 11:19 pm

sasquatchwen wrote:They called global services ...
General membership should not be calling the global service center. I am surprised they were able to talk to anyone since the GSC support personnel have been instructed to deal only with specific leaders based on the issue. If there is indeed a problem with individual records the ward clerk should be calling LUS.

It is possible that a membership refresh may be needed. But that would be directed by someone at LUS based on their analysis of the issue.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Postby russellhltn » Wed Dec 14, 2011 12:39 am

My first question is: are they even attached to a membership record, or does the system consider their LDS Account to be a "non member"?

You might also want to verify what they have for a membership number is what you have. Not likely, but it's possible they have a duplicate record.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

crislapi
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Postby crislapi » Wed Dec 14, 2011 12:56 am


MerrillDL
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Location: Orem, UT - USA

LDS Account

Postby MerrillDL » Sun Dec 18, 2011 4:45 pm

sasquatchwen wrote:I had a member come up to me the other day and say they cannot open things online (i.e. Calendar, Directory, Mormon.org profile, etc.). They called global services and were told that they are not attached to a unit. How is this possible even though I have them on my wards records? Is there something I need to do to fix this? If so, what is it?


The problem is the result of your Membership Record Number not being linked with your LDS Account. Go to ldsaccount.lds.org and sign in. Click on the link "Change Membership Status".

This will put you back on the map with your ward. (so to speak).

MerrillDL
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Posts: 36
Joined: Wed Sep 30, 2009 10:55 am
Location: Orem, UT - USA

Postby MerrillDL » Sun Dec 18, 2011 4:48 pm

RussellHltn wrote:My first question is: are they even attached to a membership record, or does the system consider their LDS Account to be a "non member"?

You might also want to verify what they have for a membership number is what you have. Not likely, but it's possible they have a duplicate record.


You do not need to be a member of the church to register an LDS Account. Many people do it to use family search. Once you link your LDS Account with your MRN, you are now linked with your Unit and calling (if you have one) in MLS. Leaders have additional resources on LDS.ORG after signing in with their LDS Account.


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