Another Adoption question
Posted: Sun Nov 27, 2011 10:57 pm
Let's see if I can explain this - I'm not sure I understand it myself
One of our members approached me today and stated his IOS was incorrect and he wants to know how to get it corrected.
His membership record shows biological children from a previous marriage who were legally adopted by his former spouse and her new husband. Also, his membership record does not show all the children he and his current wife have legally adopted.
I think I understand how to add the children to his record, once he brings in the adoption paperwork that shows their status. But, how would I go about removing the biological children? Would I just "Cancel" them off his record? In both these cases, the children are grown and gone from the household so we don't have their individual membership records (I haven't researched it yet, but suspect none are members).
Thanks for any advise on a way forward. Once I pull the whole story together with his records, it may be easier to call Membership Support to talk through it.
One of our members approached me today and stated his IOS was incorrect and he wants to know how to get it corrected.
His membership record shows biological children from a previous marriage who were legally adopted by his former spouse and her new husband. Also, his membership record does not show all the children he and his current wife have legally adopted.
I think I understand how to add the children to his record, once he brings in the adoption paperwork that shows their status. But, how would I go about removing the biological children? Would I just "Cancel" them off his record? In both these cases, the children are grown and gone from the household so we don't have their individual membership records (I haven't researched it yet, but suspect none are members).
Thanks for any advise on a way forward. Once I pull the whole story together with his records, it may be easier to call Membership Support to talk through it.