Record Missing from LUWS

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lajackson
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Record Missing from LUWS

Postby lajackson » Wed Apr 21, 2010 7:25 pm

I have a ward that has had a membership record in MLS for over a year. It was recently brought to our attention that the record does not show in LUWS.

As Admin, I checked LUWS to make sure the record is not hidden (it is not). The ward has no record that the MR was moved out of MLS. They have done a Membership Refresh, and the record remains in MLS.

There is no different name under Household or on the record itself that would lead to the suspicion that the record is listed under a different name.

Next step?

Thanks.

russellhltn
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Postby russellhltn » Thu Apr 22, 2010 1:04 am

I'd call CHQ.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jbh001
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Postby jbh001 » Thu Apr 22, 2010 8:24 pm

Does the name in the record use any special characters like n with a tilde over it? I've found that Ward Tools and iStake tend not to know what to do with them, LUWS has gotten better about handling them though.

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Postby lajackson » Sat Apr 24, 2010 12:51 pm

jbh001 wrote:Does the name in the record use any special characters . . .


No special characters in this case.

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
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Postby lajackson » Fri May 14, 2010 8:59 pm

Followup. As best we can tell, another unit requested the membership record, it moved, LUWS was updated, and our local MLS was not.

After another member refresh the record went away from the local MLS. We do not know where the record went, because there is no record in MLS of the move.


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