Recording a Divorce

Discuss questions around local unit policies for membership (creating records, transferring records, etc.) This forum should not contain specific financial or membership information.
User avatar
BenJoeM-p40
New Member
Posts: 42
Joined: Wed Jul 11, 2007 10:37 pm
Location: Ogden, Utah
Contact:

Recording a Divorce

Postby BenJoeM-p40 » Tue Jul 07, 2009 8:13 am

Hello All,

Is anyone having problems recording a divorce (civil). I have done a couple of these and never had a problem. but I have one membership record where the member was divorced in 2008 and went in-active. Earlier this year he has re-married and since become VERY active. Our bishop married them and asked me to record the marriage. When I go in to record the marriage it said he was still married to his previous wife. So I went in and attempted to record the divorce, but it never sticks. I have tried about 20 times and sent and received, everything. I still get nothing.

Any ideas as to why this isn't working?


UPDATE: If this needs to be moved to Membership Help, I understand.

BenJoe

User avatar
mfmohlma
Senior Member
Posts: 784
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Postby mfmohlma » Tue Jul 07, 2009 9:24 am

I don't have experience with membership records (being a finance clerk) but this situation definitely sounds like it warrants a phone call to HQ (or at least a detailed MLS message requesting help). It sounds like there is something weird with the record in question that may not be resolved using regular processes.

User avatar
BenJoeM-p40
New Member
Posts: 42
Joined: Wed Jul 11, 2007 10:37 pm
Location: Ogden, Utah
Contact:

Postby BenJoeM-p40 » Tue Jul 07, 2009 9:28 am

Thanks...

There is some potential problem with the record, but since this member has lived in our ward for years, we assumed we would have known.

I will call HQ and see if they can see anything else.

Thanks.

User avatar
Mikerowaved
Community Moderators
Posts: 3131
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Postby Mikerowaved » Tue Jul 07, 2009 10:25 am

I went ahead and moved this to "Membership Help". Please let us know what HQ had to say about your situation.

Thanks,
Mike
So we can better help you, please edit your Profile to include your general location.

User avatar
daddy-o-p40
Member
Posts: 237
Joined: Wed Feb 21, 2007 1:22 pm
Location: USA
Contact:

Postby daddy-o-p40 » Tue Jul 07, 2009 12:30 pm

BenJoeM, it may just be a data glitch. Given the circumstances your Bishop will need to call church headquarters about this. It has been my recent experience that membership support needs to talk with a Bishop about these kinds of matters. Hope this helps.
"What have I done for someone today?" Thomas Monson

lajackson
Community Moderators
Posts: 6129
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Postby lajackson » Tue Jul 07, 2009 6:36 pm

daddy-o wrote:BenJoeM, it may just be a data glitch. Given the circumstances your Bishop will need to call church headquarters about this. It has been my recent experience that membership support needs to talk with a Bishop about these kinds of matters. Hope this helps.


I think I would send an MLS message identifying the member, number, and the information you are trying to update, along with a message that the update is not working.

And, if that doesn't work, the STS could make the call. As long as this is a technical issue, the bishop probably doesn't need to get involved.


Return to “Membership Help”

Who is online

Users browsing this forum: No registered users and 1 guest