Help on Update Family Name in Mobile App

Discuss questions around local unit policies for membership (creating records, transferring records, etc.) This forum should not contain specific financial or membership information.
barl0w
New Member
Posts: 2
Joined: Sun Sep 11, 2016 7:20 am

Help on Update Family Name in Mobile App

Postby barl0w » Fri Aug 25, 2017 2:29 pm

I have a family in our ward whose family name is being displayed properly in the MLS, however, in LDS Tools has the husband's mother's maiden's name being displayed as his and his wife's last name.

I cannot find a number for US Membership to request a correction. Please direct me to the best place.

Thank you -

russellhltn
Community Administrator
Posts: 22385
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Help on Update Family Name in Mobile App

Postby russellhltn » Fri Aug 25, 2017 3:15 pm

Most likely it is the "Household" name that is incorrect. It can be fixed in MLS or LCR by a clerk.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

eblood66
Senior Member
Posts: 2417
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Help on Update Family Name in Mobile App

Postby eblood66 » Fri Aug 25, 2017 8:10 pm

Specifically the clerk needs to find the member profile of one of the household members in LCR (using the Member List for instance), click on the Household tab and then click Edit Household Name. The household name doesn't show up in LCR unless you click the edit button.

barl0w
New Member
Posts: 2
Joined: Sun Sep 11, 2016 7:20 am

Re: Help on Update Family Name in Mobile App

Postby barl0w » Sun Sep 03, 2017 11:41 am

Thank you. I needed to call HQ and get the update made. It was only on the LDS Tools side and not in the MLS.

russellhltn
Community Administrator
Posts: 22385
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Help on Update Family Name in Mobile App

Postby russellhltn » Sun Sep 03, 2017 11:57 am

barl0w wrote:Thank you. I needed to call HQ and get the update made. It was only on the LDS Tools side and not in the MLS.

I've never heard of a name that only shows up in LDS Tools. It's in MLS and LCR, but not always easy to find.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


Return to “Membership Help”

Who is online

Users browsing this forum: No registered users and 2 guests