Tech Forum

Has anyone come across an issue where everything they print in LDS.org (membership records, baptism certificates, etc) is printing in a language other than the language it should (and always has up until now)? Our ward's language is English and everything shows up on LDS.org through the browser as english, but when I go to print something like a Baptism Certificate or membership record it prints them in Portuguese. I have checked every setting I can think of (computer, browser, LDS.org) and all are set to English so I have no idea what to do from here. Also, If I pull up the certificate on LDS.org on my laptop instead of the ward's computer it will print just fine in english. Any help would be appreciated.

Our Ward language is also English, and I just noticed today as well that all our Printable Certificates are printing in Portuguese, and I see no way to change the default language to English (I use Chrome on the church computer).

I tried pulling up the Certificate through LCR on my phone's browser (Chrome for mobile), and it pulled up in Portuguese as well.

I just tried pulling up the certificate in Internet Explorer on the same church computer, and it pulled up in English! How the heck do I fix it for Chrome then?

Thanks!

There are no settings to change. The problem is on our end (LCR). We will track this down and get a fix out.

Confirm it's working correctly in safari as well. Works correctly in the default browsers of macs and Windows, but not firefox or chrome.