Move out request not completed...stuck/loop

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bmeacham2
New Member
Posts: 3
Joined: Sun Nov 13, 2016 9:15 am

Move out request not completed...stuck/loop

Postby bmeacham2 » Thu Dec 08, 2016 5:46 pm

Hello everyone,
I am stuck in the middle of a move out request within the browser (chrome). I needed to move another record out and tried to begin that process in a separate session on a different day. I thought I had completed the first request. Once I login the browser goes to the first request and says that that is not completed. I can't move forward or back or see the record. I am stuck....I have tried to clear the cache and start over with no success.
Any help or insight is most appreciated!

Bryan Meacham
Walkersville, MD Ward Clerk

russellhltn
Community Administrator
Posts: 21921
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Move out request not completed...stuck/loop

Postby russellhltn » Thu Dec 08, 2016 6:13 pm

Are you using a small screen, such as on a mobile device or a small netbook? I'm wondering if the page is larger than what your seeing and hiding a button you need to click to move forward.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bmeacham2
New Member
Posts: 3
Joined: Sun Nov 13, 2016 9:15 am

Re: Move out request not completed...stuck/loop

Postby bmeacham2 » Fri Dec 09, 2016 5:48 am

Thanks...
I have tried on both a tablet and a pc without success. There is nowhere else on the screen to go.
The screen shows under the 1. Find member screen, "Moves in progress" then below that, "Resume an in-progress address unknown move."
There is no member name(s) listed under the name type status section. You can type a name in the member lookup fill in but nothing is shown. I may try a different browser than chrome.

russellhltn
Community Administrator
Posts: 21921
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Move out request not completed...stuck/loop

Postby russellhltn » Fri Dec 09, 2016 11:13 am

I'd call Local Unit Support and see if they can figure it out.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bmeacham2
New Member
Posts: 3
Joined: Sun Nov 13, 2016 9:15 am

Re: Move out request not completed...stuck/loop

Postby bmeacham2 » Mon Dec 12, 2016 10:58 am

I called LUS and the Sister that helped me was able to view the other family that needed to be moved and complete that process. Now I am able to look at others that should be moved and move them... Problem solved, but still, a strange sort of glitch.
Thanks for the suggestion!


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