received record with incorrect address

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dinsdct
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received record with incorrect address

Postby dinsdct » Sun Oct 16, 2016 7:58 am

recently we have had a number of records moved into the ward from other units or from church headquarters that the address's are non-existent or not in our ward, what do we do with those ?

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sbradshaw
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Re: received record with incorrect address

Postby sbradshaw » Sun Oct 16, 2016 11:49 am

If it's from another ward, you can use the Church Directory of Organizations and Leaders (cdol.LDS.org) to find contact info for the clerk in the ward it came from. They may have more information.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

lajackson
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Re: received record with incorrect address

Postby lajackson » Sun Oct 16, 2016 12:05 pm

dinsdct wrote:recently we have had a number of records moved into the ward from other units or from church headquarters that the address's are non-existent or not in our ward, what do we do with those ?

If the address is not in your ward, I would move the record to the ward that geographically covers the address. If the address does not exist, I would return it to the ward it came from.

jdlessley
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Re: received record with incorrect address

Postby jdlessley » Mon Oct 17, 2016 6:46 pm

lajackson wrote:If the address does not exist, I would return it to the ward it came from.

That is not possible without an address in that ward.
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eblood66
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Re: received record with incorrect address

Postby eblood66 » Mon Oct 17, 2016 7:03 pm

jdlessley wrote:
lajackson wrote:If the address does not exist, I would return it to the ward it came from.

That is not possible without an address in that ward.

You can, however, contact the clerk in the previous ward and ask them to pull it back. That way you can also let them know that the address was invalid so they know why it came back and can hopefully find the correct address.

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Re: received record with incorrect address

Postby russellhltn » Mon Oct 17, 2016 7:09 pm

jdlessley wrote:
lajackson wrote:If the address does not exist, I would return it to the ward it came from.

That is not possible without an address in that ward.

I don't know about now, but it used to be possible. The prior ward could have sent it by specifying the ward. You can send it back by returning the favor. It could also explain why he's received records for addresses that's not in the ward.

It seems too many clerks think they have to specify the new ward when moving a record. That's not true and tends to cause more problems. Generally, unless the member is known to be attending a singles or language unit, it's best to leave that blank and let SLC's computers figure it out.
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Re: received record with incorrect address

Postby eblood66 » Mon Oct 17, 2016 7:30 pm

russellhltn wrote:I don't know about now, but it used to be possible.

With the switch to LCR that is no longer possible (at least I can't figure out how to do it).

russellhltn wrote:It seems too many clerks think they have to specify the new ward when moving a record. That's not true and tends to cause more problems.

LCR works completely differently than MLS did. In LCR you have to first specify an address. It then presents you with a list of wards to which that address is assigned and you select one of them (the residential ward is the first and default option). There is an option to search for and select a ward that isn't on the list but it takes extra steps. So now the clerk does need to specify the new ward but unless they do extra work it should be the residential ward or a specialty ward for that location.

jirp
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Re: received record with incorrect address

Postby jirp » Tue Oct 18, 2016 3:09 pm

Unless LCR has gotten better recently you can still beat it a number of ways and send a bad address on. I haven't tried recently but surely the old tricks still happen.

Under old MLS you could override and send it one with no address or the most common other answers were to repeat the town and state as a street address or use the new wards church building address or the bishops address in place of a real address. Both of the last 2 probably still work under LCR. If not a nearby business address will surely make LCR happy so it can be beaten.(it isn't the correct thing to do but it almost certainly can be done)

Back when I took over as clerk we had 2 or 3 dozen families in the ward who's records had been moved in that way. I tried to be sure on my watch it never happened with outgoing records. If that means we sit on records who we know are elsewhere for a decade, oh well.

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Re: received record with incorrect address

Postby lajackson » Tue Oct 18, 2016 4:23 pm

jirp wrote:Back when I took over as clerk we had 2 or 3 dozen families in the ward who's records had been moved in that way. I tried to be sure on my watch it never happened with outgoing records. If that means we sit on records who we know are elsewhere for a decade, oh well.

I would not wait a decade. If I knew the member had moved and I did not have a good address, I would follow the instructions for moving the record without an address, then send it.

russellhltn
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Re: received record with incorrect address

Postby russellhltn » Tue Oct 18, 2016 5:41 pm

jirp wrote:Under old MLS you could override and send it one with no address or the most common other answers were to repeat the town and state as a street address or use the new wards church building address or the bishops address in place of a real address.

If I got a record like that, there's a good chance it would be flying back so fast that there would be collateral damage upon impact. I realize the sending ward may not have every last detail, but if there's no clues to track down the member, that's just low.
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