kahapi wrote:Why can't I transfer my own records and update my address using the lds website? We have been in a new area now for 6 months and the new ward obviously doesnt care about us and havent transferred our records.
Let's troubleshoot this a bit before jumping to conclusions. When you sign in at LDS.org under "My Account and Ward" and you look in "MY WARD" and click "Directory" what do you see? On the left side, it will show your stake's name and then, by default, it shows your ward under that (or you can select the directory of a different ward in that stake). Is the ward shown A) Your current ward where you live now, B) Your previous ward where you lived 6 months ago or C) Some other ward that is completely off the mark? This may indicate whether or not there was any attempt to move your records. But it's not solid proof. There are reasons why a "Move Restriction" may have been attached to your record, in which case your current and previous Bishops should figure out what's necessary to resolve the reason for the restriction and/or determine whether the restriction was put on your record by mistake.
Also, are you sure that you're attending the correct ward for your current residence? If you want to attend one ward but are actually living in another then your records cannot move to your non-resident ward without approval from the First Presidency. Most ward and stake leaders will resist making such a request unless there's a really, really, really solid reason for it, rather than bother the First Presidency with a request which they think will be denied.
kahapi wrote:...and the new ward obviously doesnt care about us...
I suppose this might be true but I wouldn't jump to that conclusion too hastily. In my experiences working closely with Bishops this just hasn't happened. They always care, but may limit contact based on a variety of factors, usually having to do with the member's resistance to having church contact. Sounds like that's not an issue in your case. So, this leads to the next question (which you probably shouldn't answer here, in public view): Just what kind of contact have you had with your new Bishop? Does he realize you're in the ward and your records appear to be somewhere else? Is it possible that he is simply unaware of the problem?
kahapi wrote:The only reason I want it done is so I can pay my tithing online and get it recorded against my name…
Are you in the United States? My understanding is that you can pay tithing in the U.S. now no matter where your records are. Make sure that your LDS Account, your bank information and your email address are correct in the online donation system and you should have no problem paying tithing online, no matter how long it takes for the right ward to receive your membership information. Again, if you sign in at "My Account and Ward" and then look under "MY WARD" and "Donations" what does it actually show you? If things are set up correctly you should see a screen which looks similar to a paper donation slip with your name, membership number, Stake and Ward information already filled in.
kahapi wrote:...and so we can get home/visiting teachers assigned.
Have you spoken with the High Priest Group Leader, the Elders' Quorum President and/or the Relief Society President about wanting home/visiting teachers assigned? Or you could bypass them and tell the Bishop directly.
I don't mean to sound too doubtful but it's just that the situation you've described simply doesn't add up. If you've been in contact with the Bishop, Relief Society and Elders/High Priest leaders and they all "don't care about" you even though you want to pay tithing and have home visits, that's extremely unusual. The only way it would begin to make sense (based on what you've told me) would be if A) You're not attending the correct ward for you residence or B) There's a move restriction of some sort which keeps your records in a previous ward. Even then, I would expect the bishop in your new area to be able to tell you why rather than keep you in the dark.