Marriage record missing member number can't fix

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raddy1
New Member
Posts: 5
Joined: Sun May 22, 2016 1:11 pm

Marriage record missing member number can't fix

Postby raddy1 » Sun May 22, 2016 1:19 pm

Hi All,

New assistant ward clerk here. I'm trying to fix a member's record. It shows the male member as married, but the spouse's record number is not in the record. The female member's record shows not married. If I try and add her husband manually through the individual's member record, it shows he is already married. I can't add the member number for the wife in the husband's individual record because it's blocked out. Help please!

Thank you,

Roger Addy

eblood66
Senior Member
Posts: 2028
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Marriage record missing member number can't fix

Postby eblood66 » Sun May 22, 2016 1:43 pm

On the husband's record, did you change the 'Is a Member?' question from No to Yes in the Edit Marriage dialog? In the test install the MRN field is enabled when this question is changed to Yes. If that works, it should also update the wife's record (although it may take a few hours and a send/recieve after making the change and again after waiting a few hours).

If that doesn't work then you'll probably need to call Local Unit Support.

russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Marriage record missing member number can't fix

Postby russellhltn » Sun May 22, 2016 2:04 pm

eblood66 wrote:If that doesn't work then you'll probably need to call Local Unit Support.

Or use the "Special Request" feature in MLS to tell CHQ about the problem.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

raddy1
New Member
Posts: 5
Joined: Sun May 22, 2016 1:11 pm

Re: Marriage record missing member number can't fix

Postby raddy1 » Sun May 22, 2016 2:08 pm

eblood66 wrote:On the husband's record, did you change the 'Is a Member?' question from No to Yes in the Edit Marriage dialog? In the test install the MRN field is enabled when this question is changed to Yes. If that works, it should also update the wife's record (although it may take a few hours and a send/recieve after making the change and again after waiting a few hours).

If that doesn't work then you'll probably need to call Local Unit Support.


Thank you for replying. The "is a member" question is yes. The entire upper section is greyed out. I also just noticed that the wife's maiden name is incorrect. It is filled in with the married name.

raddy1
New Member
Posts: 5
Joined: Sun May 22, 2016 1:11 pm

Re: Marriage record missing member number can't fix

Postby raddy1 » Sun May 22, 2016 2:08 pm

russellhltn wrote:
eblood66 wrote:If that doesn't work then you'll probably need to call Local Unit Support.

Or use the "Special Request" feature in MLS to tell CHQ about the problem.


OK. I'll give it a try. Thank you.

raddy1
New Member
Posts: 5
Joined: Sun May 22, 2016 1:11 pm

Re: Marriage record missing member number can't fix

Postby raddy1 » Tue May 24, 2016 12:07 pm

Thank you to eblood66 and russellhltn. I called the Local Unit Support and explained the situation and they corrected it from their end.


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