Record not in MLS

Discuss questions around local unit policies for membership (creating records, transferring records, etc.) This forum should not contain specific financial or membership information.
jms238
New Member
Posts: 1
Joined: Fri Feb 05, 2016 12:06 pm

Record not in MLS

Postby jms238 » Thu Feb 25, 2016 2:47 pm

I have a household that has disappeared from MLS. They recently moved in, I received the record, I printed the record. They have been in MLS. I have not transferred the record out nor have I received notice that is has moved (it should not move - they are in our ward). The household shows up in LDS Tools and on LCR.

I just did a send/receive just to see if there was a batching issue. No change. Does anyone know why this would be an issue? It is the only household in my ward that has the issue, as far as I can see.

User avatar
aebrown
Community Administrator
Posts: 14693
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Record not in MLS

Postby aebrown » Thu Feb 25, 2016 2:55 pm

jms238 wrote:I have a household that has disappeared from MLS. They recently moved in, I received the record, I printed the record. They have been in MLS. I have not transferred the record out nor have I received notice that is has moved (it should not move - they are in our ward). The household shows up in LDS Tools and on LCR.

I just did a send/receive just to see if there was a batching issue. No change. Does anyone know why this would be an issue? It is the only household in my ward that has the issue, as far as I can see.

I don't know why it would have happened, but a Data Unit Refresh should fix it (on the File menu in MLS). The fact that the household shows up in LCR makes it clear that their record is indeed assigned to your ward. The only problem is that MLS is not in sync, and a refresh should fix that.

kisaac
Community Moderators
Posts: 1170
Joined: Sun Oct 21, 2007 5:04 am
Location: Utah, united states

Re: Record not in MLS

Postby kisaac » Thu Feb 25, 2016 10:28 pm

I've had a similar problem, a family that showed in LCR but not in MLS on the stake level. I brought in another clerk to try to find them in MLS just to make sure I wasn't crazy. They weren't even a new move-in, and had been in the stake for years. I was released shortly after so I don't know if it was ever resolved.
"A soft answer turneth away wrath" works great on LDSTech forum boards!

elderaranda
New Member
Posts: 10
Joined: Sun Dec 15, 2013 8:05 pm
Location: Mabini, Gamu, Isabela, PH
Contact:

Re: Record not in MLS

Postby elderaranda » Wed Apr 27, 2016 6:16 pm

There is a bit similarity with my concern.

Some members of a family were moved out through LCR but then the whole family were recorded as moved out after 24 hours when i did the transmission through MLS.
Last edited by elderaranda on Wed Apr 27, 2016 7:00 pm, edited 1 time in total.

User avatar
sbradshaw
Senior Member
Posts: 2494
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Record not in MLS

Postby sbradshaw » Wed Apr 27, 2016 6:46 pm

@elderaranda, if you are able to edit your post, please remove your attachment – it includes identifying member information. If you're not able to edit, an admin will be around to remove it shortly. Membership record numbers are especially sensitive. This forum is indexed by Google and publicly accessible.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

elderaranda
New Member
Posts: 10
Joined: Sun Dec 15, 2013 8:05 pm
Location: Mabini, Gamu, Isabela, PH
Contact:

Re: Record not in MLS

Postby elderaranda » Wed Apr 27, 2016 7:02 pm

Deleted. Thanks for the reminder. Does anyone know how to resolve the problem I mentioned though? :-)

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Record not in MLS

Postby russellhltn » Wed Apr 27, 2016 7:07 pm

What is the status that shows on LCR? LCR is "real-time". MLS is synced and can get a little wonky. So first, we need to know if there really is a problem.

If the wrong family members got moved out, you'll have to request them back in. I don't think there's a way to reverse that - which is unfortunate since that tends to auto-release them from their callings.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

elderaranda
New Member
Posts: 10
Joined: Sun Dec 15, 2013 8:05 pm
Location: Mabini, Gamu, Isabela, PH
Contact:

Re: Record not in MLS

Postby elderaranda » Wed Apr 27, 2016 7:24 pm

It is the same in LCR. The records of all other family members are moved out even though I did not request to remove all their records.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Record not in MLS

Postby russellhltn » Wed Apr 27, 2016 7:32 pm

elderaranda wrote:It is the same in LCR. The records of all other family members are moved out even though I did not request to remove all their records.

Well, somehow the system interpreted it as a "family" move. You'll have to request them back. I've never heard of a "roll back" to fix those things.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

elderaranda
New Member
Posts: 10
Joined: Sun Dec 15, 2013 8:05 pm
Location: Mabini, Gamu, Isabela, PH
Contact:

Re: Record not in MLS

Postby elderaranda » Wed Apr 27, 2016 7:38 pm

How can we avoid the same problem in the future? It happens everytime I do some move out.


Return to “Membership Help”

Who is online

Users browsing this forum: No registered users and 2 guests