Record shows incorrect name in LDS Tools, but correct name in MLS
Posted: Sun Oct 11, 2015 8:03 pm
Interesting hiccup in the records. Anyone know how to fix this?
If I go to the lds tools app on my phone, the last name of this couple is incorrect. Instead of showing the proper last night, it shows the maiden name of the wife as the family last name. Their individual records are accurate.
For example, if these are the individual names:
John Smith
Kate Smith (Jones) (Maiden name = Jones)
On LDS tools the household looks like this:
Jones, John and Kate (Using her maiden name instead of their married name)
-- John Smith
-- Kate Smith
-- Child #1 Smith
-- Child #2 Smith
When I look up their household through the online leader and clerk resources, everything looks ok.
Obviously this is bothering the member. Any thoughts on what I could do to clean up their records so that the ldstools app has the proper name? There doesn't seem to be a hiccup on the mls side, just the app.
If I go to the lds tools app on my phone, the last name of this couple is incorrect. Instead of showing the proper last night, it shows the maiden name of the wife as the family last name. Their individual records are accurate.
For example, if these are the individual names:
John Smith
Kate Smith (Jones) (Maiden name = Jones)
On LDS tools the household looks like this:
Jones, John and Kate (Using her maiden name instead of their married name)
-- John Smith
-- Kate Smith
-- Child #1 Smith
-- Child #2 Smith
When I look up their household through the online leader and clerk resources, everything looks ok.
Obviously this is bothering the member. Any thoughts on what I could do to clean up their records so that the ldstools app has the proper name? There doesn't seem to be a hiccup on the mls side, just the app.