My YSA records are mysteriously being moved

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bstone81
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My YSA records are mysteriously being moved

Postby bstone81 » Thu Sep 03, 2015 10:26 pm

About two months ago a couple of my YSA age member's records were moved to the YSA Ward that our Stake supports. We did not push them or authorize them to be moved. I called and talked to a member of the YSA Ward's Bishopric and asked if they requested them. They had not. So I pulled them back.

Today, all my YSA records mysteriously were transferred to this YSA Ward. The YSA Bishop contacted me asking why I sent them. I checked with my clerks and counselors, and none of them had sent them, and the YSA Bishop had not requested them.

Is the Church automatically transferring YSA records to YSA Wards? Or is there a program glitch causing this.

russellhltn
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Re: My YSA records are mysteriously being moved

Postby russellhltn » Thu Sep 03, 2015 10:36 pm

Not that I've heard of. I'd contact support and see what they can tell you. At minimum they should be able to say what unit called for it.
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bstone81
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Re: My YSA records are mysteriously being moved

Postby bstone81 » Thu Sep 03, 2015 10:38 pm

Yes, I have my membership clerk calling them in the morning. When I pull all those records back from the YSA Ward, it will change the previous Ward to the YSA Ward and I lose the history of the original Ward they came from when they moved into my Ward.

bstone81
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Re: My YSA records are mysteriously being moved

Postby bstone81 » Thu Sep 03, 2015 10:38 pm

Is there an email for support?

russellhltn
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Re: My YSA records are mysteriously being moved

Postby russellhltn » Fri Sep 04, 2015 12:59 am

Assuming you're part of North America: Support Contact Information for U.S., Canada, and Puerto Rico.

But for these kinds of things, I think a phone call is better. Otherwise, you could end up going back and forth.

I do think it's unlikely that the YSA ward is requesting them - they wouldn't know who is YSA and who isn't. So I think it's coming from your own ward/stake or above.
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jonesrk
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Re: My YSA records are mysteriously being moved

Postby jonesrk » Fri Sep 04, 2015 7:19 am

russellhltn wrote: So I think it's coming from your own ward/stake or above.

The stake can't move records (unless they go to your MLS)
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bstone81
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Re: My YSA records are mysteriously being moved

Postby bstone81 » Fri Sep 04, 2015 9:17 am

I've been able to determine that it is no one in our Ward or Stake that has moved them. I also confirmed with the YSA Bishop that no one on his side has moved them.

I did have the Full-time Elders, serving in the YSA Ward, contact me a week ago for a list of YSA's in our Ward, so they can help with fellowshipping. I sent a digital copy of our YSA's to them. This now seems suspect. I don't believe that full time missionaries have the ability to move records, but they could do so through a clerk. So we are checking that angle now, to see if a clerk in the YSA Ward gave them access.

This is frustrating, because of the time it is now taking to figure out what happened, who did it, and reverse the whole process.

When we do pull those records back into our Ward again, I'm going to lose the original Ward those records came from, making it difficult for me to contact a previous Bishop if I need additional information on them. I'm assuming that the records department could restore the original Ward that the records came from.

russellhltn
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Re: My YSA records are mysteriously being moved

Postby russellhltn » Fri Sep 04, 2015 10:18 am

jonesrk wrote:The stake can't move records (unless they go to your MLS)

You're right in that they don't have direct access from the Stake MLS, but I'd think a phone call from the Stake President could do it. (Or the stake clerk using his Admin login


bstone81 wrote:So we are checking that angle now, to see if a clerk in the YSA Ward gave them access.

Boy, I hope not. If that happened to me, I'd be asking the Stake President to have a stern talk to that ward and the mission president.


bstone81 wrote:I'm assuming that the records department could restore the original Ward that the records came from.

I'm not so sure about that. You may be stuck asking the records department each time you need to know.

From what others have posted, you may be able to see the parent's ward in LCR. That may work in some cases.
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Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bstone81
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Re: My YSA records are mysteriously being moved

Postby bstone81 » Fri Sep 04, 2015 10:34 am

russellhltn wrote:
jonesrk wrote:The stake can't move records (unless they go to your MLS)

You're right in that they don't have direct access from the Stake MLS, but I'd think a phone call from the Stake President could do it. (Or the stake clerk using his Admin login


bstone81 wrote:So we are checking that angle now, to see if a clerk in the YSA Ward gave them access.

Boy, I hope not. If that happened to me, I'd be asking the Stake President to have a stern talk to that ward and the mission president.


bstone81 wrote:I'm assuming that the records department could restore the original Ward that the records came from.

I'm not so sure about that. You may be stuck asking the records department each time you need to know.

From what others have posted, you may be able to see the parent's ward in LCR. That may work in some cases.


I'm certainly not pointing any fingers at this point. But it seems like this could be a possibility with the full time Elders. And if this is what happened, we will certainly report the incident to the appropriate leaders.

Through all this, I just hate losing the original Ward, as some YSA's have unresolved issues that need a past Bishop's input.

bstone81
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Re: My YSA records are mysteriously being moved

Postby bstone81 » Fri Sep 04, 2015 10:35 am

Thanks for your input!


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