MRN in LDS Tools

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Bookjunkie
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MRN in LDS Tools

Postby Bookjunkie » Wed Mar 18, 2015 10:02 pm

Is there any way to turn on the MRN in LDS Tools? Two weeks ago I could see in LDS Tools, now it does not show. I am a Ward Clerk and Family History Consultant and when I help members get their LDS.org or FamilySearch.org accounts set up it is very helpful to get their MRN with my phone.

russellhltn
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Re: MRN in LDS Tools

Postby russellhltn » Wed Mar 18, 2015 10:29 pm

As far as I know, there's no on/off switch for that. There might be a requirement to use a PIN to open LDS Tools when you have access to that kind of information but I'm not sure how that's enforced.

I can't see the access tables the developers are working from, but I'd think as a ward clerk you would have access to the MRN. So I suspect this is a bug rather than a decision. But you never know.
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eblood66
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Re: MRN in LDS Tools

Postby eblood66 » Thu Mar 19, 2015 4:33 am

russellhltn wrote:As far as I know, there's no on/off switch for that. There might be a requirement to use a PIN to open LDS Tools when you have access to that kind of information but I'm not sure how that's enforced.

In the past at least if you had a calling that had access to sensitive information it would require that you set a PIN. If you didn't have one set it would ask you to choose one and it would set it. But it's possible that has changed.

russellhltn wrote:I can't see the access tables the developers are working from, but I'd think as a ward clerk you would have access to the MRN. So I suspect this is a bug rather than a decision. But you never know.

Make sure your ward clerk calling is still recorded correctly (and as a standard calling) in CDOL. But if it is, then I agree with russelhltn. It sounds like a bug. I really doubt they would turn off the MRN for the ward clerk.

1968leocomeeatabite
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Re: MRN in LDS Tools

Postby 1968leocomeeatabite » Thu Mar 19, 2015 8:54 am

I am a ward Executive Secretary and just check both LDS.org Directory & LDS Tools. I was able to access the MRN for myself and multiple other members in both places.

Not sure but on the app (LDS Tools) one needs to sync periodically, right? At this mornings access of LDS Tools I had to sign in to proceed. Not sure why, before I had only to give a pin.

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aebrown
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Re: MRN in LDS Tools

Postby aebrown » Thu Mar 19, 2015 9:00 am

1968leocomeeatabite wrote:Not sure but on the app (LDS Tools) one needs to sync periodically, right? At this mornings access of LDS Tools I had to sign in to proceed. Not sure why, before I had only to give a pin.

For leaders, the PIN is required. But even if you've specified a PIN, occasionally you are required to sign in as well, which forces a resync.

jdlessley
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Re: MRN in LDS Tools

Postby jdlessley » Thu Mar 19, 2015 9:00 am

Bookjunkie wrote:Is there any way to turn on the MRN in LDS Tools?

The MRN is still available in Android LDS Tools. I can't speak for the other versions.

For those with permissions to see membership information it is found in the "Membership Information" section for the member selected. The MRN is only displayed for the unit in which you have a calling with permissions to see membership information. The clerk calling should see the MRN for the members of his unit. However, a family history consultant does not have access to membership information.

If you are not seeing the MRN for members of your unit then this could be related to the dual calling issue that was reported a couple of years ago for sites such as LCR and some LDS.org tools. Only this time it may have impacted LDS Tools.

I would check the online Directory to see if the MRN is available for you there. That dual calling issue was resolved for the Directory and you should see the MRN for members of your unit there.
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Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

eblood66
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Re: MRN in LDS Tools

Postby eblood66 » Thu Mar 19, 2015 9:02 am

1968leocomeeatabite wrote:Not sure but on the app (LDS Tools) one needs to sync periodically, right? At this mornings access of LDS Tools I had to sign in to proceed. Not sure why, before I had only to give a pin.

Yes, in addition to the PIN it requires a periodic sync. Usually when it needs to sync it gives you 5 more logins using the PIN before blocking access. But unless something has changed it would block all access, rather than just block access to sensitive info.

But doing a sync in LDS Tools is probably a good idea too.

Bookjunkie
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Re: MRN in LDS Tools

Postby Bookjunkie » Sun Apr 12, 2015 12:22 pm

I can see Leadership information and MRN through my browser on my phone and PC, but not through my Android app. I use the required PIN. I do have duel callings at the Stake level, and it looks like that was an issue in the past that might not be entirely resolved.


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