Address of this member was previously unknown.

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Biggles
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Location: Watford, England

Address of this member was previously unknown.

Postby Biggles » Tue Mar 03, 2015 3:46 am

I've just received (via LCR) "Address of this member was previously unknown" record, who has been an active member of our ward, for at least 25 years, with all their current contact details :confused:

Any one else had this happen to them?
Where would the correct place be to report this strange behaviour?

russellhltn
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Re: Address of this member was previously unknown.

Postby russellhltn » Tue Mar 03, 2015 11:19 am

Biggles wrote:Where would the correct place be to report this strange behaviour?

First, I'd double-check to make sure the notice isn't referring to a family member with a similar name. (Perhaps with the expectation that you ask your member where their relative is.) You could also look to see if the "prior unit" is indeed "Address Unknown".

But the place to report it would be Local Unit Support so they can document it and pass it the developers.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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Biggles
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Posts: 914
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: Address of this member was previously unknown.

Postby Biggles » Tue Mar 03, 2015 11:37 am

The notice is definitely referring to that member, as there is a photo and all the contact details for the member. But I take your point about members with similar names.

When carrying out a send/receive in MLS at the chapel this evening, a message came down about the prior unit, which is already listed in his membership details. I checked the prior unit details, on an unsynced LDS (IOS) Tools app., to confirm those details were already listed!

I'll contact LUS so that they can pass it on to the developers.

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Biggles
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Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: Address of this member was previously unknown.

Postby Biggles » Wed Mar 04, 2015 5:11 am

This is the response I received from LUS

Thank you for the call today. In fact, what happened is that the member had 2 membership records. One of them was in your ward and the other one in Address Unknown. Therefore, we needed to combine the 2 record to make one. Combining the two records caused it to show on the Move-in report.

Please ignore the message in LCR as it is the result of the combination of the 2 records.


Now I know. :)

russellhltn
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Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Address of this member was previously unknown.

Postby russellhltn » Wed Mar 04, 2015 10:07 am

Biggles wrote:Now I know. :)


And now we know. :) Thanks.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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