Missing Ordinance: Sealed to Parents

[trodeen]

I have a member, an elderly lady, who reviewed her record and noticed it was missing info about being sealed to her parents. All she knows is this happened in the 1940s (her record states she was baptized in 1945). I read through the user forum for quite a few pages and other various ordinance record mistakes say to call the temple where the ordinance was performed, and if they don't have the information to call Church HQ. Is this correct? I don't want to waste time and run around on a wild goose chase. Additionally, once I have the info how do I enter it on the member's record?