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Ward Split - aftermath problems - Leadership & Clerk Tools Online
Posted: Wed Jan 18, 2012 12:39 pm
by briankorale
Our ward was recently created in a ward split. The Pheasant Valley Ward in the Springville, Utah Dry Creek Stake is the name of the new ward. It was created 8 Jan 2012. We are still having trouble accessing online "Clerk Tools" and online "Leadership Tools." I also just noticed that under the "Local Unit Directory" online that under "Ward Leaders" and then "Bishopric," only the Bishop is showing. And under "Branch Presidency" the 1st Counselor, 2nd Counselor, Clerk and Executive Secretary are showing. We are not a branch, we are a ward. How do I correct these problems. I am the ward clerk.
Posted: Wed Jan 18, 2012 12:43 pm
by russellhltn
I would call Local Unit Support to resolve the "Branch" issue.
Posted: Wed Jan 18, 2012 2:18 pm
by jonesrk
I believe that the problem is that the callings were entered in before MLS had downloaded all the calling definitions. One thing you can try is to remove the counselors, executive secretary and clerk. Do a send/receive, then enter them back in and do another send/receive. If you watch CDOL in between, hopefully you will see the branch presidency go away and then after the second send/receive (if everything works right) you will see unpublished changes in the upper right corner of the wards main page. That means the other changes are there in the correct positions waiting for 'approval'.
Posted: Thu Jan 19, 2012 9:30 am
by briankorale
What is the phone # for local unit support. I tried the solution suggested by JonesRK and waited overnight and It got rid of "Branch Presidency" but only the Bishop is showing under "Bishopric" still. I bet this is why the rest of the Bishopric still cannot access "Leadership Tools" or "Clerk Tools."
Posted: Thu Jan 19, 2012 10:29 am
by aebrown
briankorale wrote:What is the phone # for local unit support.
Contact options are on the wiki at
Local Unit Support.
Posted: Thu Jan 19, 2012 10:30 am
by jonesrk
They are there. They are just waiting for 'approval' as I describe above. After that is complete then you will see them and that will start the process for getting access to the other tools.
Posted: Thu Jan 19, 2012 11:16 am
by briankorale
Is it the Stake Clerk who must "approve" them? I ask because our Stake Clerk is brand new- he started assuming duties yesterday.
Posted: Thu Jan 19, 2012 11:42 am
by jonesrk
No it is someone at church headquarters.