Deposit batch recorded twice in MLS

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Deposit batch recorded twice in MLS

Postby gpolson » Fri Apr 08, 2011 7:05 pm

One of our units had a deposit batch for January 9, 2011 that shows up twice in MLS. If you look at the list of deposits for this year, you see it listed twice. Both entries have the same batch number beside them and are composed of the same donations.

I am guessing the donor's tithing to date reports also show they paid twice that week, but did not check it while I was there. I am going back this Sunday.

The ward's Church Unit Financial Statement only shows one deposit on that date and everything seems just fine on the Church's end. It also looks fine when you look at more recent statements too.

If you you run the Income Expense report summary, you see a huge negative in the tithing category (because MLS thinks it sent that week out twice) AND a lot less funds in the total at the bottom of the column that you should (because it takes out those tithing funds twice).

The local MLS system just thinks it sent the money twice.

If we were to delete/void out one set of those donations, I am fearful it would try to void out the real ones and communicate that to the church. We just need to get the MLS machine to see the light. Any ideas? MLS hypno therapy?


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Postby russellhltn » Fri Apr 08, 2011 7:23 pm

Too late for this weekend, but I'd call Local Unit Support and have them look at it. They can make sure that whatever correction takes place that it will work out on both ends.
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