Donations Not getting Transfered

Discuss questions around local unit policies for budgeting, reconciling, etc. This forum should not contain specific financial or membership information.
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Donations Not getting Transfered

Postby sjstringham » Sun Jan 16, 2011 7:45 am

I now have three sets of donations batches that have not been removed from my accounts. Meaning, I show the tithing, Fast Offerings, etc. figures as having a positive balance in my income and expense report. I sent a message to SLC about it, and they said to just retransmit. I have done this multiple times. Still, they show up.

These three batches are not contiguous. Meaning, there are batches between them that have transmitted successfully and have a transfer recorded against them.

Has anybody else seen this as well?

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Postby btigert » Sun Jan 16, 2011 3:23 pm

I have the same problem, they show as "Sent" but have not "Cleared". I have four starting from 31 Oct 10. They also show up on the statements as a problem. I called and sent messages to Finance and was told to "Resend" the batches. Nothing has worked, guess I need to call.

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