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Official Canada Tax Statement

Posted: Sat Jan 21, 2017 5:23 pm
by peterbing
A donation on December 18, 2016 was made to the wrong name - both contributors had the same last name and the wrong name was selected for the donation. I caught the error when reviewing the Official Canada Tax Statements. I have made the correction to the December 18 Batch Report however the Tax Statement has not changed. How do I ensure the corrected year-end donation amounts get posted to the Official Tax Statement?

Re: Official Canada Tax Statement

Posted: Sat Jan 21, 2017 6:49 pm
by russellhltn
I'd suggest contacting Local Unit Support.

Re: Official Canada Tax Statement

Posted: Sun Jan 22, 2017 3:49 pm
by awatters
Was there any resolution to this issue? I have a similar challenge: correcting previous year's information and needing a corrected Official Tax Receipt.

Re: Official Canada Tax Statement

Posted: Sun Jan 22, 2017 7:24 pm
by aebrown
awatters wrote:Was there any resolution to this issue? I have a similar challenge: correcting previous year's information and needing a corrected Official Tax Receipt.

The post you're asking about was just made yesterday (a Saturday), so there has not yet been time to contact Local Unit Support during its regular hours.

Re: Official Canada Tax Statement

Posted: Tue Jan 24, 2017 12:23 pm
by ianaronald
Any update? I have the same problem

Re: Official Canada Tax Statement

Posted: Tue Jan 24, 2017 1:32 pm
by russellhltn
ianaronald wrote:Any update? I have the same problem

I'd imagine that you're going to have to contact Local Unit Support as well. Unless there a trick to regenerating the statement, there's nothing you can do on your side to fix it.

Re: Official Canada Tax Statement

Posted: Sun Feb 05, 2017 9:14 pm
by stevegoth
I have had a similar issue, but it appears to have been resolved by now. I am now able to generate new updated Official Tax Receipts for individual members with corrected donation data.