Problem with checks in MLS

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bhm014
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Posts: 33
Joined: Wed Apr 30, 2008 4:30 pm

Problem with checks in MLS

Postby bhm014 » Wed Feb 25, 2009 4:35 pm

I have input 3 checks in the spending section of MLS, every time I close MLS a message pops up saying that 3 checks need to be sent. I clicked Send/Receive and it does not do anything. I tried several times Send/Receive and nothing changed about the 3 checks. It keeps reminding me that I need to send them everytime I close MLS. Can anyone help? thanks

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Wed Feb 25, 2009 5:31 pm

lh014 wrote:I have input 3 checks in the spending section of MLS, every time I close MLS a message pops up saying that 3 checks need to be sent. I clicked Send/Receive and it does not do anything. I tried several times Send/Receive and nothing changed about the 3 checks. It keeps reminding me that I need to send them everytime I close MLS. Can anyone help? thanks


I have seen this problem occur a couple of times in the past. I don't know if you are experiencing the same issue, but it does sound quite similar. What happened in my case is that there was an inconsistency in the MLS database that could not be fixed by a simple Send/Receive.

It was fixed as follows: I called Clerk Support, and they sent down to our MLS on our next S/R a flag which then caused the database to be sent to Clerk Support on the next S/R. Then they prepared a database update script, which came down on the next S/R, updating the database. Then finally on the next S/R, the checks were transmitted. Yes, if I am remembering correctly, that was 4 transmissions to fix the problem. But it did clean up the problem.


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