Wrong address

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tylerlybb
New Member
Posts: 30
Joined: Sun Jun 08, 2014 10:38 am

Wrong address

Postby tylerlybb » Sun Nov 13, 2016 12:49 pm

When I print a donor statement for one of the members in my ward, its shows their address as their old mission address. But when I look at their record, it has their correct address in our ward. Any ideas?

russellhltn
Community Administrator
Posts: 21641
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Wrong address

Postby russellhltn » Sun Nov 13, 2016 1:35 pm

I suspect the donor record is not linked to the membership record. That happens quite frequently when the member donates in a new ward prior to having their membership records moved in.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tylerlybb
New Member
Posts: 30
Joined: Sun Jun 08, 2014 10:38 am

Re: Wrong address

Postby tylerlybb » Mon Nov 21, 2016 4:45 am

I checked to see (the only way I could find) if their donor record is linked, and it does have their correct membership record on their donation statement. Wouldn't that suggest that they are linked?

And if they are linked, what else could be causing this old mission address to be showing up on their donation statement?

Thanks.

tylerlybb
New Member
Posts: 30
Joined: Sun Jun 08, 2014 10:38 am

Re: Wrong address

Postby tylerlybb » Tue Dec 27, 2016 9:05 am

I'm still seeing this problem. What do I do to fix this? Is there a way to report problems like this to church headquarters so someone can fix it there?

russellhltn
Community Administrator
Posts: 21641
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Wrong address

Postby russellhltn » Tue Dec 27, 2016 10:27 am

I'd call Local Unit Support.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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