Unauthorized Donations

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60171
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Unauthorized Donations

Postby 60171 » Sat Feb 13, 2016 3:00 pm

I use the Church's online system to pay tithing and usually don't have any problems with it. However, I recently reviewed the activity in my checking account and found an unauthorized charge for Church donations. When I checked my LDS account there was no record of the donation. Has this happened to anybody else before? Is it possible that the Church's system has mistakenly charged my account? I've already sent a dispute to the bank but I'm wondering if this could be a problem with the Church's online tithing security or if it is some other error.

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sbradshaw
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Re: Unauthorized Donations

Postby sbradshaw » Sat Feb 13, 2016 3:05 pm

Often the charge shows up a few days after the donation was submitted at lds.org/donations. Did you check to see if your previous donation was charged? Was it an unusual amount, or an amount that you may have paid before?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

60171
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Joined: Sat Feb 13, 2016 2:39 pm

Re: Unauthorized Donations

Postby 60171 » Sat Feb 13, 2016 3:30 pm

I hadn't made any recent donations prior to this. It definitely wasn't me. When I have made donations in the past there have been no problems. This transaction doesn't show up on my donation history either. Only in my bank account. So either there was a mistake and the Church charged me accidentally for something I didn't do or someone used my information to make donations from a different account. I'm wondering if there is anybody in the Church I can talk to about this.

aclawson
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Re: Unauthorized Donations

Postby aclawson » Sun Feb 14, 2016 10:30 am

Talk to your ward finance clerk.

russellhltn
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Re: Unauthorized Donations

Postby russellhltn » Sun Feb 14, 2016 10:41 am

aclawson wrote:Talk to your ward finance clerk.

As far as I know, support for those kinds of things go though the clerk - although in this case, they probably don't have anything to do with it, they can at least call.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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