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Online donations for aging parents questions

Posted: Sat Jan 09, 2016 2:31 pm
by idjeeper2
I am researching an issue for a couple in our ward who are handling the finances for her mother. I don't use the online system so a lot of this relates to things I have no experience with. I apologize in advance if this should be obvious or if my understanding is off.

Here's the background as I know it:

The mother is very old, with advanced alzheimer's. She is confined to a care center.
The sister in my ward is her legal representative and handles all of her financial affairs including tithes and offerings.
She set up an LDS Account for her mother so they could pay these offerings online at the same time they do their own donations.
When they attempted to make a donation, the system asked for a cell phone number. She entered her own cell number and the system said that the number belonged to a different member and disconnected the session.

So they came to me and asked if there was any way to go about making a donation. Obviously the mother doesn't have a cell phone and it wouldn't make any sense to get one. And it seems like this situation is becoming more common; I see my own siblings in similar circumstances in the next year or two.

My question to those of you who know far more about the online donations than I do: Is there a way to get around the cell phone requirement?

Thanks for any advice you can offer.

Re: Online donations for aging parents questions

Posted: Sat Jan 09, 2016 5:22 pm
by lajackson
idjeeper2 wrote:Is there a way to get around the cell phone requirement?

I do not recall a phone requirement at LDS Donations. If there was one, I gave my landline.

You could call the Global Service Center and ask them how to set it up for people who share the same home phone.

Re: Online donations for aging parents questions

Posted: Sat Jan 09, 2016 8:11 pm
by sbradshaw
Most likely the cell phone number is a requirement for two-step verification of the LDS Account, for login security.

Re: Online donations for aging parents questions

Posted: Sat Jan 09, 2016 9:14 pm
by russellhltn
sbradshaw wrote:Most likely the cell phone number is a requirement for two-step verification of the LDS Account, for login security.

I think that's correct. It's part of the verification process in setting up an account, I don't think it's specific to donations.

I doubt of LDS Account was designed for being managed by a trustee. The OP may want to ask their clerk to contact CHQ for an answer. The alternative is to send a check in a little gray envelope with a donation slip.

Re: Online donations for aging parents questions

Posted: Sun Jan 10, 2016 8:01 am
by idjeeper2
sbradshaw wrote:Most likely the cell phone number is a requirement for two-step verification of the LDS Account, for login security.


That makes more sense to me. Because I don't use the online donation system, all of this was a mystery to me.

russellhltn wrote: I doubt of LDS Account was designed for being managed by a trustee. The OP may want to ask their clerk to contact CHQ for an answer. The alternative is to send a check in a little gray envelope with a donation slip.


No trustee management = quite likely

Clerk = that would be me

Donation envelope = what they have been doing. They just wanted to make it more convenient.

Thank you for the replies. I will pass this on and see if they would like to escalate the question to CHQ.

If I find any alternatives, I will post it up for others benefit.