Year End Closing 2015

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curbro57
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Posts: 3
Joined: Sun Jun 08, 2014 6:11 am

Year End Closing 2015

Postby curbro57 » Sun Jan 03, 2016 1:47 pm

Trying to enter the donations and get an ERROR messages that "The fiscal year needs to be closed. Go to urgent tasks" Went to urgent task and clicked on the "Fiscal year needs to be closed" and got an error message saying "An Error Occurred" saying "There was an error while reading the database" The close out stops at the Creating Backup task. I am not able to access any financial task.
Any suggestions?

Thanks

CBrown

mikeyjens
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Posts: 10
Joined: Sun Jul 05, 2015 7:21 am

Re: Year End Closing 2015

Postby mikeyjens » Sun Jan 03, 2016 2:25 pm

I'm seeing the same thing.

russellhltn
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Posts: 20750
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Year End Closing 2015

Postby russellhltn » Sun Jan 03, 2016 3:26 pm

Other then making sure you have the usual backup media connected to the computer and that there is available space (assuming you're saving the backup directly to an external device), you may have to wait until Monday and call Local Unit Support.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

walkyler
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Joined: Sun Jul 05, 2015 12:40 pm

Re: Year End Closing 2015

Postby walkyler » Sun Jan 03, 2016 4:43 pm

Getting the exact same thing here. Am able to backup the database normally, so no issue with available space. Getting stopped at Creating Backup task.

mikeyjens
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Posts: 10
Joined: Sun Jul 05, 2015 7:21 am

Re: Year End Closing 2015

Postby mikeyjens » Sun Jan 03, 2016 4:50 pm

Yes, I definitely have enough space for backups. Since the error occurred while reading the database, I tried running MLS from our backup from last week and got the same error.

sdw1985
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Posts: 3
Joined: Mon Dec 21, 2015 8:15 pm

Re: Year End Closing 2015

Postby sdw1985 » Sun Jan 03, 2016 10:02 pm

Hi all

So I just got this calling 2 weeks ago and am pretty confused as to what to do for year end closing....the last finance clerk moved away and I really do not know what to do for year end finance for my ward. Can someone please point me in the right direction as to what resource I should go to and/ or a walkthru of whats expected of me? Feeling a little overwhelmed here :)

Thanks all

drepouille
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Posts: 1228
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
Contact:

Re: Year End Closing 2015

Postby drepouille » Mon Jan 04, 2016 6:16 am

What calling do you have now? Ward clerks should train their assistants. Stake clerks should train ward clerks. Assistant stake clerks train assistant ward clerks.

https://www.lds.org/help/support
Dana Repouille, Plattsmouth, Nebraska

mikeyjens
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Posts: 10
Joined: Sun Jul 05, 2015 7:21 am

Re: Year End Closing 2015

Postby mikeyjens » Mon Jan 04, 2016 5:37 pm

Easy fix for me!
I just got off the phone with support. After I created an empty directory C:\data-backup I was able to close the year out.

russellhltn
Community Administrator
Posts: 20750
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Year End Closing 2015

Postby russellhltn » Mon Jan 04, 2016 6:41 pm

mikeyjens wrote:After I created an empty directory C:\data-backup I was able to close the year out.

Sounds like it wants to put it in the default directory and not where ever you've been putting it.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

mikeyjens
New Member
Posts: 10
Joined: Sun Jul 05, 2015 7:21 am

Re: Year End Closing 2015

Postby mikeyjens » Mon Jan 04, 2016 8:06 pm

Yeah, too bad the error message wasn't helpful at all in describing what the problem was.


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