Tech Forum

We had a member present a donation envelope with multiple checks included. One of those checks was stuck to the back of one of the others such that the clerk and bishopric member possessing donations that day did not see it or add it to the members donation record or include it in the amount on the deposit report. The bank, however, processed the check--the member kindly provided statement details indicating each check had been processed by their bank.

Question is: The bank received a deposit that was for $XX.XX more than what was recorded in MLS, and the member needs to have that donation applied to his donation record.

How do we check to verify that what the bank received/included the check that wasn't counted in the deposit? What is the best way to do put the missed check into MLS--create a new deposit for that date with just that check included?

Unless someone has a better idea, based on experience, I'd call Local Unit Support.

Just a question: what did the clerk and bishopric member do when the amount on the white slip did not match the amount of the one check that was seen? This has always been a critical check for us when processing donations and could have avoided the situation here.

mfmohlma wrote:Just a question: what did the clerk and bishopric member do when the amount on the white slip did not match the amount of the one check that was seen? This has always been a critical check for us when processing donations and could have avoided the situation here.

They attempted to contact the member but were unable to do so before finalizing the deposit. It probably would have been better to hold out that member's donation until the amount could be reconciled.

maynard_narvin wrote:They attempted to contact the member but were unable to do so before finalizing the deposit. It probably would have been better to hold out that member's donation until the amount could be reconciled.

Yes, that's what we've done in any situation where the slip does not match the deposit.

Were you able to have the Service Center fix the issue?

Once you know the amount of the missed check, it's pretty simple to edit the closed batch and credit the member with the additional donation, assuming the categories on their white slip were correct.

maynard_narvin wrote:

mfmohlma wrote:Just a question: what did the clerk and bishopric member do when the amount on the white slip did not match the amount of the one check that was seen? This has always been a critical check for us when processing donations and could have avoided the situation here.

They attempted to contact the member but were unable to do so before finalizing the deposit. It probably would have been better to hold out that member's donation until the amount could be reconciled.

The proper procedure is to adjust the category with the largest amount. You can then correct the donation, if necessary, after contacting the member. Instructions are at https://www.lds.org/help/support/verifying-donations. (Access to that page depends on your calling.)