On-line Donation appears but member never made it

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tombennett
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On-line Donation appears but member never made it

#1

Post by tombennett »

We have a member that sees a $16 donation only in the on-line donation on their lds account. It says "Ward" so it should be in MLS, but it is not. There were no other $16 donations on that day. They claim they have never made the donation, their bank account is also not set up and nothing appears on their bank statement.
lajackson
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Re: On-line Donation appears but member never made it

#2

Post by lajackson »

Did the member begin to prepare the donation but never actually send it?
tombennett
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Re: On-line Donation appears but member never made it

#3

Post by tombennett »

No, it just appeared when they first logged on.
lajackson
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Re: On-line Donation appears but member never made it

#4

Post by lajackson »

I would suggest they or the ward clerk call the Global Service Desk.
russellhltn
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Re: On-line Donation appears but member never made it

#5

Post by russellhltn »

You might want to have the member confirm the MRN on their lds account. Failing that, it's probably a wrong MRN attached to whoever is making that donation.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
tombennett
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Re: On-line Donation appears but member never made it

#6

Post by tombennett »

Are these the numbers for "Global Support"?
TELEPHONE SUPPORT
Salt Lake City area: 8012403500
Outside Salt Lake City area (toll free): 855LDSHELP
(8555374357)
tombennett
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Re: On-line Donation appears but member never made it

#7

Post by tombennett »

I meant "Global Service Desk", and I will have them verify their MRN. Thanks.
jdlessley
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Re: On-line Donation appears but member never made it

#8

Post by jdlessley »

tombennett wrote:Are these the numbers ...
Yes.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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