On-line Donation appears but member never made it

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tombennett
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On-line Donation appears but member never made it

Postby tombennett » Sat Aug 01, 2015 7:59 pm

We have a member that sees a $16 donation only in the on-line donation on their lds account. It says "Ward" so it should be in MLS, but it is not. There were no other $16 donations on that day. They claim they have never made the donation, their bank account is also not set up and nothing appears on their bank statement.

lajackson
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Re: On-line Donation appears but member never made it

Postby lajackson » Sat Aug 01, 2015 8:20 pm

Did the member begin to prepare the donation but never actually send it?

tombennett
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Re: On-line Donation appears but member never made it

Postby tombennett » Sat Aug 01, 2015 8:22 pm

No, it just appeared when they first logged on.

lajackson
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Re: On-line Donation appears but member never made it

Postby lajackson » Sat Aug 01, 2015 8:24 pm

I would suggest they or the ward clerk call the Global Service Desk.

russellhltn
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Re: On-line Donation appears but member never made it

Postby russellhltn » Sat Aug 01, 2015 8:47 pm

You might want to have the member confirm the MRN on their lds account. Failing that, it's probably a wrong MRN attached to whoever is making that donation.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tombennett
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Re: On-line Donation appears but member never made it

Postby tombennett » Sat Aug 01, 2015 9:08 pm

Are these the numbers for "Global Support"?
TELEPHONE SUPPORT
Salt Lake City area: 8012403500
Outside Salt Lake City area (toll free): 855LDSHELP
(8555374357)

tombennett
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Re: On-line Donation appears but member never made it

Postby tombennett » Sat Aug 01, 2015 9:09 pm

I meant "Global Service Desk", and I will have them verify their MRN. Thanks.

jdlessley
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Re: On-line Donation appears but member never made it

Postby jdlessley » Sun Aug 02, 2015 5:37 am

tombennett wrote:Are these the numbers ...

Yes.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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