New ward can't print checks

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dcaldous
New Member
Posts: 2
Joined: Sun Apr 13, 2014 6:24 pm

New ward can't print checks

Postby dcaldous » Sun Apr 13, 2014 6:30 pm

I'm a new ward clerk in a newly created ward. I'm trying to print a check to distribute fast offering funds and it isn't working.
I have entered the expense and I'm never given an option to print the check off.
Has anyone else dealt with something like this?

russellhltn
Community Administrator
Posts: 20755
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: New ward can't print checks

Postby russellhltn » Sun Apr 13, 2014 7:26 pm

How new is the ward? The setup might not be complete.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: New ward can't print checks

Postby lajackson » Sun Apr 13, 2014 9:06 pm

dcaldous wrote:I'm a new ward clerk in a newly created ward. I'm trying to print a check to distribute fast offering funds and it isn't working.
I have entered the expense and I'm never given an option to print the check off.

Two things. First, after you entered the expense, did you check the box to show you wanted to print the check?

Second, look under System Options. There is a check setting there that must be selected. Usually it defaults to be able to print checks, but something may be different for you.

And if that does not work, call the Global Service Center.

dcaldous
New Member
Posts: 2
Joined: Sun Apr 13, 2014 6:24 pm

Re: New ward can't print checks

Postby dcaldous » Mon Apr 14, 2014 6:03 am

The ward is a month old.
There was no box to check. The stake financial clerk went over it with me and couldn't find the option either.
I'll call Salt lake today.
Thanks

jonesrk
Church Employee
Church Employee
Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: New ward can't print checks

Postby jonesrk » Mon Apr 14, 2014 8:05 am

Under System Options | Finance there is a Print Checks option
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

jhardy355
New Member
Posts: 18
Joined: Sun May 01, 2011 3:24 pm

Re: New ward can't print checks

Postby jhardy355 » Sun Apr 27, 2014 6:47 pm

This same thing happened to me and we are not a new ward. I think when there is a software update the Print Checks option becomes unchecked. As jonesrk said you have to go to "Systems Options" on the front page, then Finances, then check the "Print Checks" box, then click on "Save" button.


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