Correcting reference number

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Location: UK, Leicester

Correcting reference number

Postby simonawright » Sun Dec 22, 2013 4:29 pm

One of the units in my Stake has used the same reference number for this week and last week when they entered the donations on MLS. They should have increased the number by one to match the bank deposit slip.
Can they reopen the batch and correct the number on MLS?

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Re: Correcting reference number

Postby Biggles » Mon Dec 23, 2013 12:17 am

From my experience, I did the same thing myself about a month ago. It appears it isn't possible to amend the reference number after it has been posted.

I sent an email to the Finance office, but I don't think that was acted upon, as on the next Finance Report the exception showed up. I telephoned them and whilst working with the support agent, she found that the reconciliation team had recognised what had happened and had corrected the error!

My suggestion would be to initially try using the MLS messaging system, to notify the Finance Unit. If the error still shows up on the next Finance statement, then telephone to sort it out!

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