Donation Envelope, Personalized

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drepouille
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Location: Plattsmouth, NE
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Donation Envelope, Personalized

Postby drepouille » Tue Jan 29, 2013 9:43 pm

The store.lds.org site has repeatedly cancelled orders for personalized donation envelopes place by a ward clerk. He received the following message:

Thank you for your recent order at store.lds.org. Unfortunately, we did not receive a record of your payment within the specified time and your order has been canceled. If you would like to place this order again, please return to store.lds.org. Your order details appear below for your reference in placing the order again.
Dana Repouille, Plattsmouth, Nebraska

Gary_Miller
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Joined: Thu Dec 08, 2011 10:42 am
Location: Emmett, Idaho

Re: Donation Envelope, Personalized

Postby Gary_Miller » Tue Jan 29, 2013 10:20 pm

Make sure you are selecting bill unit when you check out.

drepouille
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Posts: 1229
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
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Re: Donation Envelope, Personalized

Postby drepouille » Wed Jan 30, 2013 3:17 pm

The ward clerk tells me, "I called them - there was a bug that sent the email but didn't really cancel the order. So I had them make sure it really was on order and that we weren't going to get 3 orders and they verified that."
Dana Repouille, Plattsmouth, Nebraska

troywo
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Posts: 18
Joined: Sun May 17, 2009 8:56 am
Location: Calgary AB Canada

Re: Donation Envelope, Personalized

Postby troywo » Sun Feb 03, 2013 2:52 pm

I had the same thing happen with an order for letterhead, as did a clerk with stationary. I phoned in and they said they could see my order and were aware of the glitch.

aclawson
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Joined: Fri Jan 19, 2007 6:28 pm
Location: Commerce Twp, MI

Re: Donation Envelope, Personalized

Postby aclawson » Sun Feb 03, 2013 3:50 pm

I had to re-place my order. Since I'm running low I also ordered a pack of non-printed envelopes and paid the $15 for expedited shipping so I wouldn't run out waiting for the printed envelopes to arrive since they had cancelled my first order (but told me that it was just a glitch and that my order hadn't really been cancelled).

The shipment never arrived. Now when I check store. I am told that they are out of stock on the unprinted tithing envelopes and that if I provide a credit card number I can back order them. Now I have to wonder if I'm going to get the printed ones.

jgamber
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Joined: Thu Dec 29, 2011 4:01 pm

Re: Donation Envelope, Personalized

Postby jgamber » Mon Feb 04, 2013 5:00 pm

Ugh...this is getting frustrating. I've received two cancels for this same issue and have not received anything envelopes or slips. What is the final resolution for this issue? It can't be a "glitch" since it's canceling AND we're not receiving the order. And YES, we are sure that we've selected the billing to our ward option.

aclawson
Senior Member
Posts: 712
Joined: Fri Jan 19, 2007 6:28 pm
Location: Commerce Twp, MI

Re: Donation Envelope, Personalized

Postby aclawson » Mon Feb 04, 2013 5:14 pm

I just received word that my personalized envelopes have shipped. FYI - the person at global said that the printing orders are now running up to six weeks to fulfill and that they ran out of the blank envelopes because so many people were ordering them while waiting for their printed versions to arrive.

Also, note that blank envelopes are ordered in units of one envelope and only the printed envelopes are ordered in units of packs of 1,000: order qty 1 of the blank envelopes and you get 1 envelope, order qty 1 of the printed envelopes and you get 1,000.


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