Printed Checks listed as "Not Printed"

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jhardy355
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Printed Checks listed as "Not Printed"

Postby jhardy355 » Tue Dec 04, 2012 7:59 pm

Sometimes when checks have been entered and then some other MLS operation is performed and then the checks are printed later, the checks print out OK but the View/Update Expense window list them as "Not Printed". I assume these checks are also not transmitted. Should I just print them again on blank paper to fix the problem?

jdlessley
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Postby jdlessley » Tue Dec 04, 2012 11:28 pm

A key indicator that checks are properly processed and transmitted is the transmission report. Where you prompted to print a transmission report? And if you were prompted, did the checks appear on that report?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

lajackson
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Postby lajackson » Wed Dec 05, 2012 8:23 am

You may also wish to close the Finance tabs and reopen them. Sometimes they do not update, even though an action has been taken, but if you close and then reopen them, the information will have refreshed.

jhardy355
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Postby jhardy355 » Wed Dec 05, 2012 1:39 pm

jdlessley wrote:A key indicator that checks are properly processed and transmitted is the transmission report. Where you prompted to print a transmission report? And if you were prompted, did the checks appear on that report?


There was no transmission report. No indication that the check information was sent. I finally just reprinted the checks on blank paper. After that the information was transmitted and I got a transmission report like normal.

On the first time they were printed there was the checks report page printed out with the signature lines for clerk and bishop, but the checks were not listed on the report.

jdlessley
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Postby jdlessley » Wed Dec 05, 2012 2:39 pm

This behavior sounds like a bug. Is there anyone else who has experienced this?

Edit: I need to add that I have performed other tasks in MLS while leaving the Enter Expenses window (all steps to include print checks tab and the report tab) open in MLS versions 3.4.3 and earlier and never encountered any problems. I have not done so with MLS versions 3.5 or 3.5.1.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

Gary_Miller
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Postby Gary_Miller » Wed Dec 05, 2012 6:22 pm

Could be that the popup box that asked if the check printed correctly marked "NO" which would mark the checks as not printed. If you need to do something else in MLS while entering expenses, instead of closing the window just select from the drop down menus above and you can simply come back to the check area with no problem.

jhardy355
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Postby jhardy355 » Thu Dec 06, 2012 11:25 am

Gary_Miller wrote:Could be that the popup box that asked if the check printed correctly marked "NO" which would mark the checks as not printed. If you need to do something else in MLS while entering expenses, instead of closing the window just select from the drop down menus above and you can simply come back to the check area with no problem.


That Printed Correctly box was always ansered with a "Yes", so it couldn't be that, unless you are suggesting the SW bug is in that pop-up.
But like I said it only seems to happen when after entering some expenses, leaving the entering expenses window open while doing something else in MLS, and then coming back to the entering expenses window to start printing checks. Perhaps I will try doing it again on purpose a few times to see how reproducible it is. So far it has happened on three separate occaisions. At the moment we are running the newest 3.51 software version.


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