Last night after a S/R for some stake checks, I got an MLS message that was a copy of a query/response between one of our ward clerks and Clerk Support. The ward clerk had two specific questions dealing with reconcillation issues that he had submitted via MLS message. The reply had specific things for the clerk to do and referenced specific transactions (by date) from the ward's account. It was obvious that the analyst had looked into the copy of ward files in SLC and figured out the specific transactions that were causing the problems.
I was very pleased to see this level of help which only took a couple of short paragraphs to get the clerk rolling again. I can't say how much research time was required by the help desk analyst, but they obviously knew what they were doing, and readily shared the relevant info with a frazzled ward clerk.
Big kudos to Clerk Support!
