Leader and Clerk Resources down?

Discussions about the Leader and Clerk Resources on lds.org.
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marcfromm
New Member
Posts: 36
Joined: Sun May 15, 2016 3:07 pm

Leader and Clerk Resources down?

#1

Post by marcfromm »

I've been trying to complete a disciplinary council form for the last 24hrs now. After I click on "This confidential action is already in progress," I get the message, "Sorry, an error occurred while processing this page.
The server is currently unavailable because it is overloaded or down for maintenance. Generally, this is a temporary state. Please try again later."
marcfromm
New Member
Posts: 36
Joined: Sun May 15, 2016 3:07 pm

Re: Leader and Clerk Resources down?

#2

Post by marcfromm »

It's now been over 48 hours and the site still states, "server is currently unavailable because it is overloaded or down for maintenance."
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Leader and Clerk Resources down?

#3

Post by lajackson »

The LCR site is not down, so something else must be happening with the particular page you are trying to access. It may be time to contact the Global Service Center for assistance.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Leader and Clerk Resources down?

#4

Post by russellhltn »

What network are you using? It might be blocking it.

For that matter, what link are you using? If it's something bookmarked, it may be wrong or out of date.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
marcfromm
New Member
Posts: 36
Joined: Sun May 15, 2016 3:07 pm

Re: Leader and Clerk Resources down?

#5

Post by marcfromm »

I have tried both the network in the church building and my home.
I am not using any bookmarked pages.
I log in to leader and clerk resources, select Membership -> disciplinary council -> enter the members name. I am then presented with a link "This confidential action is already in progress." After I click on the link "confidential action" I then get the "server is currently unavailable because it is overloaded or down for maintenance" message.
marcfromm
New Member
Posts: 36
Joined: Sun May 15, 2016 3:07 pm

Re: Leader and Clerk Resources down?

#6

Post by marcfromm »

It turns out the member in question already has a confidential case open, and I cannot open the second case (the disciplinary council).

It's unfortunate that the message received after clicking on, "This confidential action is already in progress," is misleading, telling me that the server is overloaded or down for maintenance when, according to GSC, trying to open a second confidential case is not allowed. It makes no sense that trying to open a second case posts the error page, "The server is currently unavailable because it is overloaded or down for maintenance."
chokl8bear
New Member
Posts: 2
Joined: Thu Nov 02, 2023 10:51 pm

Re: Leader and Clerk Resources down?

#7

Post by chokl8bear »

Site is still down. 27 Jan here in New Zealand
jonesrk
Church Employee
Church Employee
Posts: 2361
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Leader and Clerk Resources down?

#8

Post by jonesrk »

This post is 5+ years old. There's a more current thread for this outage.
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