EWay has old Bishops address. How to update?

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lclnci
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Joined: Sun Feb 20, 2011 11:57 am

EWay has old Bishops address. How to update?

Postby lclnci » Sun Feb 20, 2011 12:03 pm

I have looked for an answer for this, and can't find out how to change the shipping address in EWay to our new bishops address. The address is correct in all other systems, including CDOL and has been correct for several months. However the change has not trickled its way down to EWay/Staples.

Has any one else faced this and solved it, or any pointers to who to talk to would be much appreciated.

I have sent messages to EWay customer service...

Thanks in advance!

lajackson
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Postby lajackson » Mon Feb 21, 2011 8:35 am

lclnci wrote:I have looked for an answer for this, and can't find out how to change the shipping address in EWay to our new bishops address. The address is correct in all other systems, including CDOL and has been correct for several months. However the change has not trickled its way down to EWay/Staples.


We called LDS Distribution Services and asked them to solve the problem. They gave us the name and contact number for a representative at Staples who maintains those addresses. We called that contact and the change was made.

I suspect that there is an update process, but that it does not happen very often.


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