Help With mormon.org Account

Discussions about other LDS websites such as Mormon.org, ProvidentLiving.org, etc.
gbekmezian
New Member
Posts: 21
Joined: Tue Dec 21, 2010 8:50 pm

Help With mormon.org Account

Postby gbekmezian » Fri Nov 22, 2013 10:14 am

My son is unable to create his mormon.org profile and it appears to be caused by a problem with his lds.org account. We have tried on multiple computers and multiple web browsers, even when we have confirmed it works with other lds.org accounts (such as mine or another child's). The steps to recreate are: a) navigate to mormon.org b) Select any option underneath the Profile menu c) login using lds.org credentials and the result is:

In Chrome:

This webpage is not available

LessReload
Google Chrome's connection attempt to mormon.org was rejected. The website may be down, or your network may not be properly configured.
Check your Internet connection.
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.
Error code: ERR_CONNECTION_REFUSED


In Firefox:

Unable to connect







Firefox can't establish a connection to the server at mormon.org.


The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Is there anyone here that can look into this? We tried sending feedback on the web site and received no response. We also tried providing feedback on lds.org and got an unhelpful response:

From: LDS Account Administrator
Date: Wednesday, November 20, 2013
Subject: LDS Account
To: "chad@xxxxxxxx.com" <chad@xxxxxxx.com>


It appears that your LDS Account should be working just fine at this point. Go ahead and try using it, if any more problems occur please email us back.



Here are the instructions on how to create a Mormon.org profile.



Thank you for your feedback. We have assigned a case number of TICKET to you. Please follow the steps below to create a “I am a Mormon” profile.



1. Go to http://mormon.org/

2. Click on “Create a profile” on the bottom of the page.

3. Click “Register” if you do not have an LDS Account. This link will allow you to set up an LDS Account. If you have an LDS Account click “Sign in”.

4. Click “Agree”.

5. Enter your information and click “Save”



If you continue having problems please refer to the feedback link at the bottom of the webpage for further assistance. Be sure to include as much detail of the issues and description of the problem so that we can better assist you.





Thank you,

LDS Account Administrator

TR

russellhltn
Community Administrator
Posts: 20780
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Help With mormon.org Account

Postby russellhltn » Fri Nov 22, 2013 11:26 am

When you follow the instructions above, where are you getting stuck?

One oddity I've noticed is that http works, but https gets you a "can't connect" message.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

gbekmezian
New Member
Posts: 21
Joined: Tue Dec 21, 2010 8:50 pm

Re: Help With mormon.org Account

Postby gbekmezian » Sat Dec 07, 2013 9:35 am

russellhltn wrote:When you follow the instructions above, where are you getting stuck?

One oddity I've noticed is that http works, but https gets you a "can't connect" message.


Thanks, for the tip. We were using http to access mormon.org, but the redirect after authentication was changing it to https. We ended up switching to http again after the redirect and that worked. Clearly a bug with the site.


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