Problem signing in to CDOL

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williamjackson
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Joined: Thu Apr 22, 2010 7:20 pm
Location: Austin, TX, USA
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Problem signing in to CDOL

Postby williamjackson » Mon Jun 24, 2013 6:56 am

Right now when I attempt to sign in to CDOL, I get a friendly red message at the top of the page:

An error occurred during login, please log in again.

I do not know if this is related, but I recently changed my LDS Account user name. When I attempt to sign in with my old user name, I get this expected result:

The following error(s) must be corrected:

  • Incorrect username or password;


I am a ward clerk and I have used CDOL before, and I still have normal access to Leader and Clerk Resources, the LDS Store, and other sites that use the LDS Account. CDOL is the only site that is giving me trouble.

jonesrk
Church Employee
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Problem signing in to CDOL

Postby jonesrk » Mon Jun 24, 2013 7:18 am

I'll look into it.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

jonesrk
Church Employee
Church Employee
Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Problem signing in to CDOL

Postby jonesrk » Mon Jun 24, 2013 7:24 am

It looks like we might have a problem handling the changed user name. I updated your user name in our database. Give that a try and see if that works.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

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williamjackson
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Posts: 114
Joined: Thu Apr 22, 2010 7:20 pm
Location: Austin, TX, USA
Contact:

Re: Problem signing in to CDOL

Postby williamjackson » Mon Jun 24, 2013 7:28 am

I just signed in without a problem. Everything looks great. Thank you for the quick response!

tpayton1
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Joined: Wed Jul 31, 2013 10:14 am
Location: Fairbanks, Alaska

Re: Problem signing in to CDOL

Postby tpayton1 » Wed Jul 31, 2013 10:18 am

I am having the exact same problem, I had to change my username from travis.payton because the "." in the username did not work with the tech.lds.org projects or other services. Now I can sign into the projects section, but cannot access cdol anymore.

jonesrk
Church Employee
Church Employee
Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Problem signing in to CDOL

Postby jonesrk » Wed Jul 31, 2013 10:23 am

tpayton1 wrote:I am having the exact same problem, I had to change my username from travis.payton because the "." in the username did not work with the tech.lds.org projects or other services. Now I can sign into the projects section, but cannot access cdol anymore.

Your user info is fixed in CDOL now.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

tpayton1
New Member
Posts: 2
Joined: Wed Jul 31, 2013 10:14 am
Location: Fairbanks, Alaska

Re: Problem signing in to CDOL

Postby tpayton1 » Wed Jul 31, 2013 11:14 am

Wow, thank you for the super fast reply! It works like a charm again. Thanks!


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