Error on store.lds.org

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morty32
New Member
Posts: 2
Joined: Sat Feb 02, 2013 5:22 am

Error on store.lds.org

Postby morty32 » Sat Feb 02, 2013 5:32 am

Is anyone else having trouble or aware of a problem when ordering ward materials through store.lds.org?

I go through the checkout process, select my payment method, select the address, and then click the "Place Your Order" button. The button disappears and "Processing order, please wait..." appears along with a spinner. That label shows with the spinner spinning indefinitely.

I finally navigate away from the page and log back in and all of the items are still in my cart. This has been happening for me since Sunday (1/27).

I emailed support on Monday, which acknowledged the problem and said that programmers were working on it. On Wednesday, I tried doing feedback through the site. The response I got from that was that they weren't aware of any problem there.

I've tried the process with Chrome, Firefox, and Internet Explorer and get the same result each time. I don't know if it's just a problem with my account, but I've ordered successfully through the website in the past. Just trying to find out if anyone else is having similar difficulties.

drepouille
Senior Member
Posts: 1229
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
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Re: Error on store.lds.org

Postby drepouille » Sat Feb 02, 2013 7:17 am

My https://tech.lds.org/forum/viewtopic.php?f=46&t=15298 post may or may not be related. Which ward materials are you ordering?
Dana Repouille, Plattsmouth, Nebraska

morty32
New Member
Posts: 2
Joined: Sat Feb 02, 2013 5:22 am

Re: Error on store.lds.org

Postby morty32 » Sat Feb 02, 2013 6:17 pm

storelds.png
Screenshot of error.
(22.49 KiB) Downloaded 847 times
I was ordering "Our Heritage" manuals. Mine seems to be a little different. I can wait for several minutes and the spinner never stops spinning.

dellaba
New Member
Posts: 1
Joined: Mon Feb 11, 2013 7:24 am

Re: Error on store.lds.org

Postby dellaba » Mon Feb 11, 2013 7:25 am

i have had the same problem all weekend. I don't know enough to know if it's a browser problem or something else.

drepouille
Senior Member
Posts: 1229
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
Contact:

Re: Error on store.lds.org

Postby drepouille » Mon Feb 11, 2013 8:09 am

Sounds a little similar to my problems here:
viewtopic.php?f=46&t=15090#
Dana Repouille, Plattsmouth, Nebraska

carlsond
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Posts: 5
Joined: Tue Jan 25, 2011 12:14 pm

Re: Error on store.lds.org

Postby carlsond » Mon Feb 25, 2013 5:31 pm

Been having the same problem for the last couple day. Trying to order some "Our Heritage" books as well as Young Women Camp Manuals. I've had no problem in the past ordering. I sent an email to help@store.lds.org, but have not heard back. I hope they can fix this soon.

-Dan

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Error on store.lds.org

Postby jdlessley » Mon Feb 25, 2013 5:37 pm

Until the website is fixed you can always call in the order.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

carlsond
New Member
Posts: 5
Joined: Tue Jan 25, 2011 12:14 pm

Re: Error on store.lds.org

Postby carlsond » Mon Mar 11, 2013 11:47 am

Just wondering if there has been any progress in getting this fixed? I tried to order something else just the other day and had the exact same issues.

Gary_Miller
Senior Member
Posts: 1218
Joined: Thu Dec 08, 2011 10:42 am
Location: Emmett, Idaho

Re: Error on store.lds.org

Postby Gary_Miller » Mon Mar 11, 2013 12:04 pm

This must just be a freak issue as I do all the ordering for my ward and have never had any problems.

jimbaird
Church Employee
Church Employee
Posts: 43
Joined: Thu Feb 01, 2007 2:44 pm

Re: Error on store.lds.org

Postby jimbaird » Mon Apr 15, 2013 1:34 pm

Is anyone still having this problem or is everyone able to order via store.lds.org?


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