Submit Your Online Tech Talk Questions

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McDanielCA
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Submit Your Online Tech Talk Questions

Postby McDanielCA » Mon Aug 18, 2008 11:02 am

The online tech talk is approaching. The first ever will be held at 7 p.m. mountain daylight time (MDT).

Please post the questions and comments you'd like addressed at the tech talk in this thread.

If you'd like to discuss the tech talk outside of this realm, please do so here.

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MorettiDP
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Postby MorettiDP » Mon Aug 18, 2008 5:19 pm

Hi Cassie,
I have a question that can be interesting to be present at Tech Talk: The Church have a solid IT presence in some areas, like membership records, temple records and family research, etc. Have too many computer systems in use by its employers, like CES systems, temple internal systems, e-mail to employeee (outlook), leaders (ldsmail) and missionaries (myldsmail). Have sites inside and outside the US as a global presence.

The true question is: what is the Church view about international IT areas. Brazil have an ICS office (and many other areas have too). These offices operates the area web site, the network structure for Church offices at these countries and support for Church employers in these areas, but what more are expected to ICS foreign offices and how many Church IT can be transfered or made in an area ICS office?

Sorry for the bad English!
MorettiDP
São Carlos Brazil Stake Technology Specialist

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MorettiDP
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Postby MorettiDP » Mon Aug 18, 2008 5:24 pm

Oh, another good question:

The Church is now making the LDS Account system to implement in all of your sites. We know that in the future all Church login needs will be available by the LDS Account. When New FamilySearch go live to all the world and not only to Church members, the LDS Account login go be used to login at FamilySearch? I ask it because, from all new Church sites lauched from 2007 to now, only NFS don't use LDS Account services.
MorettiDP
São Carlos Brazil Stake Technology Specialist

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mkmurray
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Postby mkmurray » Mon Aug 18, 2008 5:26 pm

MorettiDP wrote:Oh, another good question:

The Church is now making the LDS Account system to implement in all of your sites. We know that in the future all Church login needs will be available by the LDS Account. When New FamilySearch go live to all the world and not only to Church members, the LDS Account login go be used to login at FamilySearch? I ask it because, from all new Church sites lauched from 2007 to now, only NFS don't use LDS Account services.

Just to be clear, I believe you are talking about a universal login for all websites Church-related.

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MorettiDP
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Postby MorettiDP » Mon Aug 18, 2008 7:07 pm

mkmurray wrote:Just to be clear, I believe you are talking about a universal login for all websites Church-related.


Yes, it's the question mkmurray (my English is a problem, I know...)
MorettiDP
São Carlos Brazil Stake Technology Specialist

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mkmurray
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Postby mkmurray » Mon Aug 18, 2008 10:21 pm

Here are a few topics I would find interesting (I've tried to underline the main points to help):

  • What are the plans for New FamilySearch? When will it be out of Beta? There has been some frustration about the feedback mechanisms; any plans for improvement in the Beta programs (not only nFS, but including MLS as well)?
  • Windows XP is nearing an end of distribution life and Vista is quite a different animal of an OS. On this forum, one member mentioned that the latest MLS currently fails to do a few tasks on Vista, one of which is creating backups. Is the Church readying MLS for Vista? If the Church rewrote the Afaria communication modules, would MLS truly be platform independent? Is this a consideration for the future of MLS?
  • We have heard talk of a LUWS 2.0 you could say, with such possible improvements as mapping ward members and it being open to more countries and languages. Can we get an official preview of what is to come?
  • There has been talk in the past of a more formal policy on use of third-party websites that attempt to help members with their callings and responsibilities within their wards. Is there an official statement that could be made? We don't need to be commanded in all things and for every third-party website, but are there certain classifications of websites that are approved or disapproved? Any general guidelines that could be put forth?
  • Since the opening of this site and forum, the community has not hesitated one bit about speaking our minds and reaching out to communicate with Church Headquarters. The two-way communication has been slowly improving, but often we have no way of knowing if we are being heard. Any plans to improve this from the Church's standpoint? Also, is there any guidance that the community could be given to better communicate with the Church via these forums (Rules of Engagement, you could say)?
  • What about personal finance records? Is there any thought to having a unified financial record for each member that could be viewed at any given time in the year? This could avoid the problem of giving contributions to different units throughout a year and having to track each unit down to receive the records.
  • How is Missionary Work being changed by technology? How is the Church helping the missionaries be more effecient through technology without them being distracted by such technologies? I guess I mean cell phone use, GPS navigation, PDA's...I can think of many things that could be helpful, but might be risky as well as they can distract from the work.
  • It would also be kind of fun to have a little gut check about the original intentions and visions behind setting up this community website. What was the vision nearly 2 years ago? How has the scope of this site changed over time? What have been the surprises?

I'll let you know if I think of more... ;)

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Postby WelchTC » Tue Aug 19, 2008 7:25 am

These are all great questions! Keep them coming!

Tom

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garysturn
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Family History Programs

Postby garysturn » Tue Aug 19, 2008 8:21 am

Family History Programs in the Church are changing very fast and a lot of people are not aware of the changes the Church is making. There does not seem to be much communication from the top down about what is happening and what is planned.

Another frustration is that many of the new programs (Wiki, Forums, newFamilySearch, Family Tree, Record Search, Family History Archives) create a lot of questions from the users and it seems there are policies against discussing some of these software products in the FamilySearch research forums or posting information about software products in the research Wiki. What is the solution to these frustrations?

We get people comming to the tech forums expressing frustration about the lack of information and announcements about these programs and frustration about the feedback system not communicating back to them about concerns they bring up. What is the proposed solution to this? Is there going to be a Product Wiki and or a Product Forum or will these subjects be allowed to be discussed in the Research Forums or Research Wiki?

Non tech minded people don't feel comfortable comming to the Tech Forums to ask user type questions. (most non tech minded people are not even aware the Tech forums even exist) People seem to want a forum type setting to discuss questions and solutions to user questions rather than the current feedback system, the current system works well to resolve some types of problems but many questions could be answered by other users, consultants, or missionaries in a forum setting.

Submitted feedback about software problems or recommended improvements, once they are referred on to product managers, from the product support missionaries just seem to vanish with no futher feedback, could there be a list posted somewhere of known concerns and planned improvements that are being worked on for some of these programs so people can stop wondering if their feedback is being heard. Maybe a list of planned improvements or identified errors could be listed in survey form for people to vote on priority or leave feedback about in a forum type setting.

It seems that the only source of information about what is happening in the Church in the area of Family History is from private blogs and user groups from people who hear something from somewhere and post about it in the user groups or in their blogs. Most members are not aware that these types of information sources even exist.
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johnshaw
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Remote Access

Postby johnshaw » Tue Aug 19, 2008 9:21 am

As this Tech talk is directed to those in areas where the church isn't always just down the street, what is the current direction and plans for Ward leadership to access MLS, make changes, updates, etc... remotely?

I second the question about how ICS makes decisions on what is important or not. IE, why does moving auditing functions or financial statement downloads have a higher priority than _insert clerk pet peeve or issue here_

Any chance that we could make a plea for those that have access to local tech talks, to stay off our streaming broadcast... I would be disappointed as someone very interested in the discussion if my connection keeps cutting out due to a large number on the broadcast that have 'had their chance already.'

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aebrown
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Wikis

Postby aebrown » Tue Aug 19, 2008 9:43 am

The FamilySearch Wiki is a wonderful tool for family history researchers. It is an official Church site, hosted and supported by the Church. But what about other wikis?

By nature, a forum is a haphazard collection of questions and answers, where incorrect information remains forever, even if it is eventually corrected in a later post. By contrast, a wiki is an organized repository of information that is more searchable and contains only the latest, most accurate information. The LDS tech community could benefit from additional wikis, as companions to existing forums or other sites, such as:



  • A Clerks and/or Technology Wiki, with approximately the same scope as tech.lds.org. There are unofficial wikis such as the LDSClerks Wiki, but these suffer from weak participation and insufficient links directing people to these wikis.
  • A FamilySearch products Wiki, where the actual use of the products can be documented (such topics are expressly forbidden on the FamilySearch wiki)


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