Cannot view all aspects of LDS.ORG regardless of browser

Discuss ideas and suggestions around the LDS.org website.
bishoptaylor
New Member
Posts: 10
Joined: Mon Jul 18, 2011 11:28 am

Cannot view all aspects of LDS.ORG regardless of browser

Postby bishoptaylor » Mon Jul 18, 2011 11:34 am

When I pull up LDS.ORG in any browser, I cannot see much of the content. For example, SIGN IN on home page just doesn't display. The same thing happens regardless of which browser I use (Firefox, IE, Chrome, Opera) so I am assuming that there is some component missing or not functioning properly on this particular machine. Any thoughts on what might be going on?

Thanks.

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Mon Jul 18, 2011 12:21 pm

What is your screen resolution set to? 1024x768 with normal font size is probably the minimum standard these days.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bishoptaylor
New Member
Posts: 10
Joined: Mon Jul 18, 2011 11:28 am

Postby bishoptaylor » Mon Jul 18, 2011 12:53 pm

I guess I didn't explain the problem well enough. My resolution is set to 1280X800. I can see the entire screen it is just that certain parts of the website are not appearing. I have attached a screen capture. You can see that, for example, SIGN IN, does not appear. Easy solution is to use another computer but this is my "working computer" and I hate to transfer everything over. It appears that this problem exists only on LDS.ORG - not other websites.
LDS.ORG_Website_Capture.jpg
LDS.ORG_Website_Capture.jpg (20.03 KiB) Viewed 134 times

User avatar
aebrown
Community Administrator
Posts: 14685
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Mon Jul 18, 2011 12:59 pm

bishoptaylor wrote:You can see that, for example, SIGN IN, does not appear.


Does that change after you've signed in? Note that you can sign in by going to Tools > Directory, for example. Then you will be signed in, and then your name should appear in the header. Does it?
Questions that can benefit the larger community should be asked in a public forum, not a private message.

bishoptaylor
New Member
Posts: 10
Joined: Mon Jul 18, 2011 11:28 am

Postby bishoptaylor » Mon Jul 18, 2011 1:10 pm

I did that and logged in OK but then clicked on the MENU button and this is what I see -which is essentially nothing.
Loggin_then_went_to_menu.jpg
Loggin_then_went_to_menu.jpg (10.89 KiB) Viewed 129 times

User avatar
Mikerowaved
Community Moderators
Posts: 3131
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Postby Mikerowaved » Mon Jul 18, 2011 1:54 pm

bishoptaylor wrote:I did that and logged in OK but then clicked on the MENU button and this is what I see -which is essentially nothing.

This has happened to me before and I found I simply wasn't allowing enough time for it to populate. Sometimes it's pretty slow, and you're right, I also found the delay was not the same for all computers, even on the same LAN.
So we can better help you, please edit your Profile to include your general location.

bishoptaylor
New Member
Posts: 10
Joined: Mon Jul 18, 2011 11:28 am

Postby bishoptaylor » Mon Jul 18, 2011 2:08 pm

Nope. That ain't it. Been sitting there on same screen for 30 - 45 minutes. It just doesn't show anything where there should be text. Some text appears and others do not. As I said earlier, all other website work fine - it just seems to the LDS.ORG related website.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Mon Jul 18, 2011 4:17 pm

Have you cleared the browser cache?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Mon Jul 18, 2011 4:19 pm

jdlessley wrote:Have you cleared the browser cache?


Do all those browsers share the same cache?

I know the site uses Javascript and maybe some flash. Updating Adobe Flash wouldn't hurt - on most people's machines it's usually out of date security-wise anyway.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

rontilby
Member
Posts: 128
Joined: Mon Apr 20, 2009 7:22 pm
Location: Salt Lake City, UT, USA

Postby rontilby » Mon Jul 18, 2011 4:22 pm

Could it possibly be a problem with the Font Files, or the Font File Registration on the machine?


Return to “LDS.org Website”

Who is online

Users browsing this forum: No registered users and 1 guest