new lds.org tools not working

Discuss ideas and suggestions around the LDS.org website.
yellowaj
New Member
Posts: 1
Joined: Mon Jun 27, 2011 10:48 am

new lds.org tools not working

Postby yellowaj » Mon Jun 27, 2011 10:52 am

Since the new lds.org site launched I have been unable to access any of the new tools features on the site: ward calendar, directory, etc. I can log into my account with no issues, but I can't use any of the tools. My ward clerk has confirmed that I have been setup as the YM pres with the appropriate access. I can access the mls system through the clerk's computer. I've included a screenshot of the calendar page. Any suggestions?


lds_error.jpg
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russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Mon Jun 27, 2011 11:22 am

Have you tried on a different computer?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

crislapi
Senior Member
Posts: 1265
Joined: Mon Jul 07, 2008 3:05 pm
Location: USA

Postby crislapi » Mon Jun 27, 2011 12:41 pm

yellowaj wrote:I can access the mls system through the clerk's computer.

Ability to access MLS in no way impacts your ability to log in to lds.org. Your MLS account is a local account only and has no influence outside your local install of MLS. The only reason the two would share the same username and password is if you created your MLS account using the same information. I know this doesn't answer your question, but thought I'd make sure that was clear so it doesn't trip you up.

crislapi
Senior Member
Posts: 1265
Joined: Mon Jul 07, 2008 3:05 pm
Location: USA

Postby crislapi » Mon Jun 27, 2011 12:45 pm

yellowaj wrote:Since the new lds.org site launched I have been unable to access any of the new tools features on the site: ward calendar, directory, etc. I can log into my account with no issues, but I can't use any of the tools. My ward clerk has confirmed that I have been setup as the YM pres with the appropriate access. I can access the mls system through the clerk's computer. I've included a screenshot of the calendar page. Any suggestions?

What you are seeing is not correct (shocker, I know). Even without a calling you should be able to see the calendar and directory. When the ward clerk logs in, what does he see? If you log in on the same computer, do you see? If you can't see it an he can, you may need to contact lds account support.

vlott
Church Employee
Church Employee
Posts: 21
Joined: Wed Jan 05, 2011 10:27 am

Postby vlott » Tue Jun 28, 2011 12:59 pm

Many users have experienced problems with their individual logins and calendar, directory and many apps that require a valid sign-in are affected. You need to contact lds account support as was previously suggested and request that they examine your login information that is passed to applications after you have logged in and make sure it is correct. It is usually very easy for them to fix, but requires intervention on a per-account basis.


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