Here is the feedback I would love to have:
- How has the current STS site served those who have used it?
- Is it organized well? Can you find what you are looking for?
- Does it work for you?
- What is missing?
barkeraj wrote:How has the current STS site served those who have used it?
Mr. Techno wrote:I have an issue with the troubleshooting section. Very difficult to navigate! The problem is having to enter precise and correct key words which does not work very well in my opinion. It would be much better to have a navigation bar or topics to choose from.
We had a great debate when creating the site as to if we should have browse and/or search. The problems we discovered with browse were:
Can you give me more specifics on your situation? Were you just wanting to look around to familiarize yourself, or looking for a specific issue that you couldn't think of a good keyword to search on?
- The maintenance of a given topic being in multiple categories. For example a printer issue could be under drivers, printers, hardware, software, etc.
- The alphabetical titling and then looking for a given item. For example for a printer problem would it be "Printers on Microsoft Windows" or "Microsoft Windows Printing problems" or "Windows printing problems" etc etc.
We went with the search only version to get something out quickly knowing that we may expand to a browse feature later on. With the above issues still being valid I would like reasons that a browse would be advantageous.
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