Signing is is okay...access to online store won't happen

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bradball
New Member
Posts: 1
Joined: Sun Jan 14, 2018 2:10 pm

Signing is is okay...access to online store won't happen

#1

Post by bradball »

I can sign into my account but if I go into the store I can't shop or put anything into the cart. Or look at garments. If I go to sign in within the online store side of the site it says there is an error with my login. Yet I can login everywhere else on the website.

It has been like this for a few days.....Anything going on to fix??
mattrolsen
New Member
Posts: 2
Joined: Mon Aug 08, 2016 12:03 am

Re: Signing is is okay...access to online store won't happen

#2

Post by mattrolsen »

I'm having that same problem tonight. My credentials work fine elsewhere, but not on the store site.
mbusby
New Member
Posts: 1
Joined: Mon May 21, 2018 10:00 am

Re: Signing is is okay...access to online store won't happen

#3

Post by mbusby »

I have the same problem, sign in on main site but not at store, no error message just does not log in.
davesudweeks
Senior Member
Posts: 2637
Joined: Sun May 09, 2010 9:16 pm
Location: Washington, USA

Re: Signing is is okay...access to online store won't happen

#4

Post by davesudweeks »

Working right now for me. I'm using a "not current" version of Firefox browser during my lunch break here at work...
I can see to order garments and unit supplies (I am the ward clerk).

You do have to log in again when you go to the store, even if you are already logged in to LDS.org when you click the link to the store.
rawls
New Member
Posts: 1
Joined: Thu Oct 05, 2023 9:30 am

Re: Signing is is okay...access to online store won't happen

#5

Post by rawls »

2023 and this is still a problem. Sad.
jdlessley
Community Moderators
Posts: 9860
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Signing is is okay...access to online store won't happen

#6

Post by jdlessley »

rawls wrote: Thu Oct 05, 2023 9:31 am 2023 and this is still a problem. Sad.
I just went to the store and signed in with no problem. Yes, it still requires you to sign in to their site even if you were signed onto another church site. In my communication with the GSD support people they told me that was intentional and not a bug or programming error.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
monicahaire
New Member
Posts: 1
Joined: Tue Oct 24, 2023 8:27 pm

Re: Signing is is okay...access to online store won't happen

#7

Post by monicahaire »

I’m having this problem too— I realize you have to sign in twice. It won’t let me log into the store even though I’m using the same credentials I’m already logged into lds.org with, and I’m assuming its the same for the other posters with this problem.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Signing is is okay...access to online store won't happen

#8

Post by russellhltn »

I'd suggest trying incognito mode. Cookie buildup on church websites is a real problem and can cause all kinds of strange things.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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