Duty to God progress lost

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missystowell
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Duty to God progress lost

Postby missystowell » Mon Sep 04, 2017 10:47 am

My son went to the online Duty to God where he has recorded all of his progress for the past 4 years only to find that everything is gone. I had another son login and he, too, found that all of his progress is lost. Please advise!

russellhltn
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Re: Duty to God progress lost

Postby russellhltn » Mon Sep 04, 2017 11:19 am

Try again late Tuesday or Wednesday. Things like this tend to happen when a server goes down. It may not get worked on until normal working hours, Utah time.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: Duty to God progress lost

Postby sbradshaw » Tue Sep 05, 2017 10:16 am

Where did he record his progress at LDS.org? Personal Progress has online tracking, but I don't think Duty to God does.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

eblood66
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Re: Duty to God progress lost

Postby eblood66 » Tue Sep 05, 2017 10:52 am

LDS.org does have support for young men to enter plans, goals and notes related to Duty to God (https://www.lds.org/young-men/duty-to-g ... t?lang=eng). The difference from Personal Progress is that the information entered is not visible to leaders. It is only for the young man himself.

sterlingstowell
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Re: Duty to God progress lost

Postby sterlingstowell » Wed Sep 06, 2017 5:25 am

I've checked a few times in the past 24 hours, but still none of my boys' progress in Duty to God is showing up. (I don't know if these incidents are related, but they used to access their Duty to God from the "Quick Links" on the lds.org homepage. Now that link is gone so they accessed it from "Youth" under "Families and Individuals." )

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sbradshaw
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Re: Duty to God progress lost

Postby sbradshaw » Wed Sep 06, 2017 3:46 pm

This forum is mainly user-to-user support – your best bet would probably be to send a message to the LDS.org team using the Feedback link at the bottom of LDS.org – hopefully the data can be recovered. Report back if you hear anything!
Samuel Bradshaw • If you desire to serve God, you are called to the work.

missystowell
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Re: Duty to God progress lost

Postby missystowell » Fri Sep 08, 2017 10:44 am

As suggested, I've been trying to submit feedback directly to lds.org from the feedback link at the bottom of the page, but I don't think it's working. When I click on "submit," nothing happens. I've tried several times over the past couple of days. Any suggestions? I'm stumped.

russellhltn
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Re: Duty to God progress lost

Postby russellhltn » Fri Sep 08, 2017 12:23 pm

missystowell wrote:As suggested, I've been trying to submit feedback directly to lds.org from the feedback link at the bottom of the page, but I don't think it's working. When I click on "submit," nothing happens. I've tried several times over the past couple of days. Any suggestions? I'm stumped.

You might want to try another browser or another computer. Or at minimum, clear the browser history.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

missystowell
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Re: Duty to God progress lost

Postby missystowell » Tue Sep 12, 2017 8:51 am

After submitting feedback through lds.org, I received the following reply this morning: "Thank you for contacting us. This is a known issue and is being worked on. We are hopeful that everything will be restored soon. Please check back in a week. We appreciate your patience and apologize for the inconvenience." We'll just hold tight and keep checking back. Thanks, everyone, for your suggestions!

missystowell
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Re: Duty to God progress lost

Postby missystowell » Tue Sep 19, 2017 2:45 pm

I am happy to report that the Duty to God progress has been restored. All entries in my boys' accounts are showing up again. :)


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